Registered Nurse - Triage - Hospice of Hilo dba Hawaii Care Choices

• Answers after hour phone calls. Includes holidays and weekends.
• Connects with patient and family utilizing telehealth tools. Includes telehealth visits ad response to all Hawaii Care Choices programs (Hospice & Palliative). 
• Conducts telephonic assessments of patient and family needs. Includes all Hawaii Care Choices programs (Hospice & Palliative). 
• Provides excellent customer service in accommodating patient/family needs.
• Provides symptom management and resolving complex issues. 
• Provides call resolution to problems, needs and issues that may arise.
• Works with Clinical Operations Manager and Director of Clinical Services in ensuring excellent patient care.
• Provide direct patient care including comprehensive, routine, admissions and as needed visits to patients. 
• Practice clinical standards that comply with HiCare’s mission, vision, values, and policies and procedures. 
• Communicates in an effective and timely manner with team members and staff. 
• Ensures the safe custody and administration of drugs in accordance with the Standards of Practice.
• Ensures adherence with performance metrics – reports all concerns to the immediate supervisor. 
• Actively seeks out and implements evidenced based practices. 
• Attends to own personal and professional development needs as identified in personal development plan.
• Maintains a sound working knowledge of the Hospice Conditions of Participation (COPs). 
• Upholds and maintains the organization's cost containment efforts without jeopardizing the quality of hospice care.
• Provides education and training to patients, care givers, volunteers, and other team members as deemed necessary.
• Participates in meetings and committees as requested.
• May help with admissions. 

• Ability to exercise independent sound judgment in planning and providing quality nursing care.  
• Ability to provide unsupervised health care services in private residences, along with handling and administering controlled and prescribed medications.
• Ability to coordinate care with the interdisciplinary team.  
• Requires excellent critical thinking and assessment skills.
• Excellent verbal communication skills with positive attitude focus. 
• Interest and desire to give care with a special sensitivity to the needs of the dying.
• Maintenance of adequate educational and experiential level to meet the needs of the patients and care givers and regulations established by state and federal laws.
• Possess intermediate knowledge or aptitude to operate a computer, knowledge of basic software programs.
• Strong desire to work as part of a highly interactive team.
• Should be able to prioritize and delegate comfortably.
• Must be a strong patient and family advocate.
• Must be thorough and detail oriented.
• Use ethical principles in decision making and practice.
• Comfortable in maintaining professional boundaries. 

• Graduate of a registered nursing curriculum ADN required; BSN degree or higher preferred. 
• 2 years’ experience in a healthcare environment or equivalent position.

• Regular full-time employee. After business hour shifts (may start mid-day at times). Schedule determined by Supervisor. 
• Duties require after hour work including weekends and holidays, as needed.  

We are a growing hospice provider that provides palliative, hospice and bereavement services. We support to those facing a life-limiting illness, while enabling them to live with dignity, choice and comfort.We provide exceptional care and solution-based choices that align with patient values.We give support with a patient and family focus and are dedicated to the belief that quality of life matters.