Registration Assistant - Patient Access, PRN Days/Nights and Rotating Weekends - UF Health

The Registration Assistant performs imperative duties, including but not limited to appointment scheduling, registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, completing patient estimates and point-of-service collections, while maintaining patient relations and customer satisfaction. 

• Gathers complete and accurate patient demographical information (i.e. Patient’s name, DOB, SS#, address) and obtains the patient's written consent for treatment. 
• Gathers complete and accurate information in relation to Financials, Insurance, Workman’s Compensation as well as notating the appropriate Subscriber and Guarantor and obtaining a copy of the insurance and ID cards.
• Pre-Registration: Identify verify and complete insurance plans and obtain the correct benefits information, (i.e. co-pay, deductible, out-pocket, pre- certification requirements per individual plan/policies, Par vs. Non-Par, Managed care products, HMO, PPO, etc.); maintain a three-day window; having all patients registered, insurance verified, pre-certified, prior to scheduled appointments. 
• Collects co-pays, deductibles, out-pocket expenses, cash/self-pay accounts, elective procedure fees and non-covered services and is responsible for the safeguard of patient’s valuables by logging valuables information, securing valuables and cash in the Admitting safes. 
• Performs cashier functions such as issuing receipts for payments and obtaining electronic authorizations for credit card payments; responsible for turning in all receipts and payments/cash daily by shifts end along with logging petty cash with a team member per shift (start-end person). 
• Processes all patients via the Sign-In Sheet or Acuity Level assigned, (i.e. order of arrival – appointment (ancillary areas), order of request based on the patient’s acuity (ED-Patients). Screen for LMRP’s and identify when an ABN is required and how to deliver/explain in detail ABN/LMRP process to the patient as well as obtaining a signature for the service. 
• Completes Medicare Secondary Payer Questionnaire (MSP) on every Medicare patient.
• Provides report for Admission Census (bed board) at the end of each shift and ensuring that it is ready for oncoming shift as well as working in conjunction with Nursing, to assure proper bed assignment. 
• Responsible for reading and interpreting a completed physician order (written or electronic) for appropriate handling.

High School Diploma/Equivalent is required.

Preferences: 
1 year of Medical Customer Service or Registration experience.  
Medical Terminology and Medical Insurance terminology with emphasis on referral and pre-certification.