Registration Coordinator - FTL Finance

As a Registration Coordinator, you will report to the Inside Sales Manager and be responsible for enrolling new contractors who wish to offer our financing solution to their customers. You will act as a diligent gatekeeper, ensuring the legitimacy of each contractor while delivering a seamless and professional enrollment experience.

Since 1996, FTL Finance has specialized in financing for residential HVAC and other home improvement projects. Based in the heart of Missouri, we take pride in empowering thousands of hardworking contractors nationwide to elevate their businesses and increase sales. At FTL Finance, our mission to make home improvement easier on everyone is demonstrated in our dedicated support teams, robust digital tools, and programs to help homeowners with all types of credit.

Join FTL Finance, where your attention to detail and courteous demeanor will thrive in an environment that fosters growth, innovation, and success. Be part of a team that makes a real difference in the lives of contractors and homeowners across the nation!

What You’ll Do:

• Responsible for contractor registration workflows, ensuring all tasks are completed accurately and efficiently.
• Make daily calls and send emails to contractors to collect required documents and address any questions.

• Maintain and update the CRM system, ensuring all records are current and accurate.
• Manage the registration inbox, responding to inquiries, uploading documents to the CRM, and keeping it organized.
• Cross-check contractor-provided documents, such as licenses, identification, and invoices to verify their authenticity.
• Call distributor and customer references to confirm contractor relationship and information.
• Convert contractor registrations into active accounts daily.
• Collaborate with the Registration Specialist to handle escalated cases and ensure seamless contractor enrollment.

What You’ll Bring:

• Strong verbal and written communication skills
• Experience in making outbound calls to request information, following up as needed to ensure timely task completion
• Critical thinking and a solutions-oriented mindset
• Keen interpersonal skills and the ability to build rapport quickly
• Inclination towards challenges and a positive, team-oriented attitude
• Experience using Salesforce or similar CRM software
• Strong organizational skills to manage multiple tasks efficiently
• Bachelor’s degree, or 1-2 years related experience and/or training, or combo of education and experience
• A dynamic, fast-paced, fun and inclusive work environment (with always-stocked snacks and beverages!)
• Annual company parties and fun team events
• Growth and development opportunities
• Hybrid work arrangement (3 days in-office/2 days remote)
• Monthly team celebrations and luncheons
• Excellent offerings under our group benefit plans for medical, dental, vision, FSA, etc.!
• 401K plan with a company match of up to 4%!
• Generous Paid Time Off (PTO) plus 12 paid holidays

What You’ll Get: