Regulatory and Compliance Manager - Mindful Support Services

About Mindful Support Services  

We are a business-to-business support service for independent mental healthcare businesses, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of lead-generation, marketing, billing and collecting payments from patients and insurers. Our teams support over 1700 independent mental health providers, and in turn over 23,000 clients per week across 5 states and virtually via Telehealth. 

We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.  

About the Role  

We are seeking a highly skilled and experienced Regulatory and Compliance Manager to join our team. This role is crucial in ensuring that our organization adheres to all regulatory and compliance standards, particularly in the realm of mental health and psychiatric care. The ideal candidate will be a subject matter expert in HIPAA, PHI, and other compliance issues, capable of developing and leading comprehensive training programs, and managing complex information requests.

Responsibilities:  

• Serve as the primary expert on all HIPAA, PHI, and compliance issues, ensuring the organization meets all regulatory requirements. 

• Develop, implement, and lead training sessions on compliance topics for staff, including contracted therapists, prescribers, and unlicensed personnel. 

• Handle complex information requests, including the release of information and subpoenas, ensuring compliance with all legal and regulatory standards. 

• Create and update policies and procedures related to regulatory compliance, ensuring they are communicated effectively across the organization. 

• Ability to learn and stay informed about regulatory and compliance rules for mental health and psychiatric care in Washington, Oregon, Colorado, Arizona, Nevada, and other states as the organization expands. 

• Provide ongoing support and guidance on compliance concerns to all staff, fostering a culture of compliance and ethical behavior within the organization. 

• Conduct regular audits and monitoring activities to ensure compliance with internal policies and external regulations and prepare reports on findings and recommendations. 

• Collaborate with other teams in the organization with regulatory or compliance concerns; billing, contracting, credentialing, intake, operations, etc. 

• Proactively identify changes to regulations or compliance rules and provide guidance to leadership on how they may impact the business & provide recommendations for compliance that fit the business strategy. 

Requirements

Qualifications 

• Bachelor’s degree in a relevant field (e.g., Healthcare Administration, Law, Business) with specialized training in compliance. 

• Proven experience in a compliance role, preferably within the healthcare or mental health sector. 

• Contribution to cross-functional team. 

• In-depth knowledge of HIPAA, PHI, and other relevant regulatory requirements. 

• Excellent communication, training, and presentation skills. Strong analytical and problem-solving abilities.  

• Ability to manage complex information requests and compliance concerns. 

 Core Competencies  

• Proficiency with various office technologies, including CRM systems, Microsoft Word, Power BI and Excel 

• Ability to communicate clearly and concisely, both orally and in writing  

• Ability to work both independently and as part of a team  

• Strong customer relations skills 

• Strong attention to detail 

• Ability to set priorities and meet deadlines in a fast-paced and changing environment 

• Experience managing a team, measuring performance, and improving processes 

Work Environment 

This is a fully remote position open nationally. However, preference for those who live in Washington, Oregon, Nevada, Colorado, or Arizona. 

The responsibilities described are not intended to be a comprehensive list of requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.  

Benefits

Compensation and Benefits:

• 75% employer covered Health, Dental & Vision benefits plan
• 401(k) savings plan with employer matching upon eligibility
• 8 paid holidays
• 15 PTO days accrued annually in first year
• Professional and career development opportunities
• Compensation evaluated with opportunities for advancement

Job Type: Full-time

Pay: $70,000 - $85,000.00 per year