Relationship Banker 4 - Masco Corporation
Stilwell, OK
About the Job
This job was posted by https://okjobmatch.com : For more information,
please see: https://okjobmatch.com/jobs/3184557
Pay is based on a number of factors including the successful candidates
job-related knowledge and skills, qualifications, and prior experience.
Arvest offers a comprehensive suite of benefits, including a full range
of health and life, financial, and wellness benefits. For more
information about benefits, please
visit[www.arvest.com/careers/benefits](https://www.arvest.com/careers/benefits){target="_blank"
rel="noopener noreferrer"}.
Position is located at 2025 Sonoma Park Drive in Edmond, Oklahoma.
Position requires flexibility Monday through Thursday 8:30 am to 5:30
pm, Friday 8:30 am to 6:30 pm and rotating Saturdays 8:30 am to 1:30
pm.
Bilingual English/Spanish applicants are encouraged to apply.
SUMMARY:The Relationship Banker will primarily focus on product
sales and customer service. The associate develops new customer
relationships and strengthens existing relationships by ensuring each
customer is aware of and offered appropriate products and services to
meet their existing and future financial needs. The Relationship Banker
provides expert product advice, clear and concise directions on the use
of self-service banking solutions, transacts business accurately and
provides account servicing and problem resolution per established
procedures and regulations. The Relationship Banker is a leveled
position, beginning with Level 1 and advancing to Level 3 that focuses
on product sales and customer service. Level 4 is reserved for
associates that have met the qualifications to advance into a leadership
position.
- Level 1 -- Training: Primary focus will be training and
development while working with a seasoned mentor. Progression to
Level 2 is dependent upon successful completion of all training.
- Level 2 Proficient: Works independently on routine tasks and
with general guidance on complex tasks. Demonstrates superior
product knowledge and excellent needs-based selling skills. Upon the
recommendation of the Branch Manager or Regional Management and upon
demonstrated proficiency in all performance expectations, the
associate will advance to Level 3.
- Level 3 Advanced: Demonstrating independent action and high
initiative, the associate resolves problems, develops
recommendations and determines the course of action on new tasks.
Tasks could range from complex to highly specialized in nature.
Additionally, the Level 3 will also serve as a mentor to Level 1
associates.
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- Level 4 Management Track: Exhibits the determination and
potential to succeed into management. The associate at this level
will assume a leadership role in planning and executing daily and
special activities for the branch and could occasionally cover the
managers responsibilities during their absence.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other
duties may be assigned.
Contribute to the achievement of branch sales goals through a
consultative sales approach with new and existing customers following
the sales process defined in the CFB Retail Sales Playbook. Through
discovery conversations, identify and uncover financial needs of the
customer and offer appropriate solutions. Refers qualified customers to
specialized sales forces.
Proactively make outbound calls in efforts to generate sales to further
strengthen the customer relationship and/or begin customer
relationships.
Identify opportunities to sell consumer loans, accept consumer loan
applications and facilitate loan closings. Must work effectively with
centralized underwriting department.
Deliver consistent, exceptional customer service by acknowledging every
customer promptly, smiling and greeting each customer, introducing
yourself, using eye co tact, and thanking the customer. Acknowledge
customer complaints and follow established complaint process to ensure
customer satisfaction.
Opens and processes simple, moderately or extremely complex deposit
accounts.
Provide answers and assistance for customers questions and concerns
including, but not limited to; assisting customers with deposit risk
management and day-to-day banking business.
Maintains in-depth knowledge of products and services, including digital
services and delivery options. Support customer usage of products and
services that will provide the services they need in the manner most
convenient for them. Maintain in-depth knowledge of competitors
products, practices, facilities, and prices to effectively sell bank
products.
Participate in branch promotions and marketing initiatives as directed.
Use sound judgment in the application of bank standards, policies and
procedures regarding customers.
Understand and comply with bank policy, laws, regulations, and the
bank's BSA/AML Program, as applicable to your job duties. This includes
but is not limited to; complete compliance training and adhere to
internal procedur
please see: https://okjobmatch.com/jobs/3184557
Pay is based on a number of factors including the successful candidates
job-related knowledge and skills, qualifications, and prior experience.
Arvest offers a comprehensive suite of benefits, including a full range
of health and life, financial, and wellness benefits. For more
information about benefits, please
visit[www.arvest.com/careers/benefits](https://www.arvest.com/careers/benefits){target="_blank"
rel="noopener noreferrer"}.
Position is located at 2025 Sonoma Park Drive in Edmond, Oklahoma.
Position requires flexibility Monday through Thursday 8:30 am to 5:30
pm, Friday 8:30 am to 6:30 pm and rotating Saturdays 8:30 am to 1:30
pm.
Bilingual English/Spanish applicants are encouraged to apply.
SUMMARY:The Relationship Banker will primarily focus on product
sales and customer service. The associate develops new customer
relationships and strengthens existing relationships by ensuring each
customer is aware of and offered appropriate products and services to
meet their existing and future financial needs. The Relationship Banker
provides expert product advice, clear and concise directions on the use
of self-service banking solutions, transacts business accurately and
provides account servicing and problem resolution per established
procedures and regulations. The Relationship Banker is a leveled
position, beginning with Level 1 and advancing to Level 3 that focuses
on product sales and customer service. Level 4 is reserved for
associates that have met the qualifications to advance into a leadership
position.
- Level 1 -- Training: Primary focus will be training and
development while working with a seasoned mentor. Progression to
Level 2 is dependent upon successful completion of all training.
- Level 2 Proficient: Works independently on routine tasks and
with general guidance on complex tasks. Demonstrates superior
product knowledge and excellent needs-based selling skills. Upon the
recommendation of the Branch Manager or Regional Management and upon
demonstrated proficiency in all performance expectations, the
associate will advance to Level 3.
- Level 3 Advanced: Demonstrating independent action and high
initiative, the associate resolves problems, develops
recommendations and determines the course of action on new tasks.
Tasks could range from complex to highly specialized in nature.
Additionally, the Level 3 will also serve as a mentor to Level 1
associates.
```{=html}
```
- Level 4 Management Track: Exhibits the determination and
potential to succeed into management. The associate at this level
will assume a leadership role in planning and executing daily and
special activities for the branch and could occasionally cover the
managers responsibilities during their absence.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other
duties may be assigned.
Contribute to the achievement of branch sales goals through a
consultative sales approach with new and existing customers following
the sales process defined in the CFB Retail Sales Playbook. Through
discovery conversations, identify and uncover financial needs of the
customer and offer appropriate solutions. Refers qualified customers to
specialized sales forces.
Proactively make outbound calls in efforts to generate sales to further
strengthen the customer relationship and/or begin customer
relationships.
Identify opportunities to sell consumer loans, accept consumer loan
applications and facilitate loan closings. Must work effectively with
centralized underwriting department.
Deliver consistent, exceptional customer service by acknowledging every
customer promptly, smiling and greeting each customer, introducing
yourself, using eye co tact, and thanking the customer. Acknowledge
customer complaints and follow established complaint process to ensure
customer satisfaction.
Opens and processes simple, moderately or extremely complex deposit
accounts.
Provide answers and assistance for customers questions and concerns
including, but not limited to; assisting customers with deposit risk
management and day-to-day banking business.
Maintains in-depth knowledge of products and services, including digital
services and delivery options. Support customer usage of products and
services that will provide the services they need in the manner most
convenient for them. Maintain in-depth knowledge of competitors
products, practices, facilities, and prices to effectively sell bank
products.
Participate in branch promotions and marketing initiatives as directed.
Use sound judgment in the application of bank standards, policies and
procedures regarding customers.
Understand and comply with bank policy, laws, regulations, and the
bank's BSA/AML Program, as applicable to your job duties. This includes
but is not limited to; complete compliance training and adhere to
internal procedur
Source : Masco Corporation