Relationship Manager, Seramount (Early Career) - EAB

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.  

The Role in Brief:

Relationship Manager, Seramount

The Seramount Relationship Manager plays a key role in service delivery and project management for partner organizations with Seramount Research memberships including Diversity Best Practices (DBP) and the Chief Diversity Officer Collaborative (CDOC). The Relationship Manager supports partner relationships in collaboration with and mentorship from Relationship Directors who serve as the senior relationship owners for assigned partners—managing partner service, contract renewals, and portfolio expansion.

Primarily, the Relationship Manager performs day-to-day coordination and administration of activities and initiatives in support of the partner’s goals. Along with the assigned Relationship Directors, the Relationship Manager meets (via phone/zoom and limitedly in person) with executives (CDOs, CHROs, etc.) and DEI leaders at partner organizations to understand their DEI strategic priorities and identify appropriate Seramount services and resources to support them. The Relationship Manager works closely with member organizations and internal teams to develop and execute a partnership success plan aligned with organizations’ greatest DEI needs and priorities.

As a key contact and project manager for assigned accounts, this position communicates regularly with partners on delivery of services and ensures internal team members have the tools and information needed to execute on partner requests. 

This role may be based in EAB’s Washington, D.C., or Richmond, VA offices, or is open to remote work within the continental U.S.  

Primary Responsibilities:

• Project Manager for Diversity Best Practice (DBP) partner service delivery and partnership success plans
• Draft partnership success plans with Relationship Director & Research Advisor input
• Manage delivery of success plan activities & track progress against goals
• Drive and track Diversity Best Practices (DBP) and Chief Diversity Officer Collaborative (CDOC) membership engagement and utilization
• Ensure partners are aware of the full scope of membership benefits and are maximizing their usage as appropriate
• Encourage registration for member events and webinars for key partnership contacts and broader organizational audiences as appropriate
• Ensure key contacts and their teams are registered for DBP Member Newsletters
• Share out latest research and resources
• Coordinate and manage key partner calls and in-person meeting activities
• Coordinate partner service calls & internal prep meetings with Associate scheduling support
• Join partner service calls with Relationship Directors, leading portions of calls or entire calls where appropriate
• Own creation of materials for engagement and strategy conversations including slide decks for onboarding and key calls
• Own notetaking and call follow up including crafting partner e-mails and managing internal action items
• Assist Relationship Directors with preparation for partner onsite visits and in-person meetings and join specific in-person activities as appropriate
• Manage Salesforce entry and communications with internal stakeholders for service delivery
• Liaison with Research Advisors as needed to prepare for partner engagements and fulfill partner requests
• Enter notes for engagement calls with Research Advisors into Salesforce
• Enter Salesforce cases for service activities and research requests
• Develop and maintain a deep understanding of Research Advisory resources to appropriately map to partner needs
• Support strategic projects to help improve service delivery, partner engagement, and utilization as needed
• Cultivate and demonstrate a baseline level of DEI expertise on topics relevant for partner organizations

Basic Qualifications:

• Bachelor’s degree
• 2+ years of relevant professional experience supporting client relationships, serving in a customer service or project management capacity, or operating in a nonprofit environment
• Ability to communicate with partner organizations and internal teams on a daily basis in a professional and effective manner
• Strong interpersonal and teamwork skills
• Detail-oriented with superb organizational skills
• Analytical thinking skills and ability to manage processes, projects, and operations
• Proactive approach, strong work ethic, and client-focused mindset with desire to add value to partner-firm relationships
• Willingness to travel up to 15-20%
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

Ideal Qualifications:

• Direct client relationship management experience
• Diversity, Equity, and Inclusion industry experience
• Proven ability to develop and maintain understanding of clients’ culture, strategy, and goals
• Strong presentation skills
• Desire for professional growth and upward mobility within a growing company

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary range for this role is $42,000 - $62,500 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance.

Benefits:

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.