Relocation Agent - TranSystems Corporation

We are excited to share once again TranSystems has been recognized as a top 100 design firm by Engineering News-Record in 2024. TranSystems is committed to building strong relationships with our clients, partners, and communities, because we believe we can go farther together. We act with integrity, use resources wisely, and proactively enhance projects with new thinking for sustainable infrastructure solutions. Our team incorporates these core values every day: All-In Always - Passionate Problem Solvers -Driven to Serve. 

Interested in joining our team? Great! We’re looking for top talent to grow with our firm.

What you'll be challenged to do:

TranSystems, has an immediate opening for a Relocation Agent who, under minimum supervision, performs basic right of way (ROW) project tasks for the temporary or permanent relocation of residential owners and tenants affected by public and private projects, in accordance with applicable local, state, and federal laws, codes, and regulations and serves as a representative of clients who have contracted with us to perform relocation project tasks. We will train you to prepare relocation project documents, assist residents with their relocation, and do thorough property inspections. This is Hybrid position.

Primary Responsibilities (others may be asigned): 

• Responsible for delivering high quality relocation assistance services under local, state, or federal regulations to a diverse clientele primarily from low-income and government assisted housing programs, including homeless shelters and permanent supportive housing sites
• Responsible for successfully relocating residential tenants (owner and tenant occupants), commercial businesses, farms, and non-profit organizations dependent on project scope.
• Interviews displacees to establish relocation needs and special requirements. Interviews frequently take place in the displacees home or at their business location.
• Visits various project sites throughout the area, as needed, to conduct onsite activities. Please note, if you are applying for the Bay Area, you must be comfortable driving in all areas of Milwaukee.
• Provides clear explanations of relocation program, benefits and processes; prepares and distributes required notices.
• Provides ongoing advisory assistance to minimize hardship for the displacees.
• Calculates and determines eligibility for benefits; prepares claim forms; processes payments through the displacing entity.
• Conducts property searches for replacement housing or business sites; coordinates the moving process.
• Maintains complete and accurate case files, pursuant to TranSystems policies and project specific requirements.
• Deliver documents and materials within project area as needed/daily.
• Conducts vendor bidding processes including movers.
• Works in office managing/preparing files and documents as well as in the field meeting with property owners.
• Updates and closes case files continually and in an accurate manner.
• Prepares reports and recommendations as directed by project manager.
• Demonstrates compliance with procedures and policies as established for the job.
• Reports to, seeks advice and coordinates with project manager and/or supervisor.
• Maintains complete and accurate files, as appropriate, pursuant to us and project specific requirements.
• Adheres to mission statement, TranSystems policies and procedures, employee handbook, and safety manual.
• Works efficiently to maximize productivity, quality and service.
• Responsible for completing assignments within allotted time, and to report exceptions to manager.
• Maintains confidentiality and adheres to confidentiality agreements.
• Works with project manager to communicate with client.
• Works cooperatively with other agents in maximizing efficiency by limiting unnecessary travel, regardless of project assignment. 
• Uses current forms, manuals training and guidelines to promote professionalism.
• Keeps commitments.
• Attends scheduled meetings and is timely with follow-up from meetings. 

What you bring to our firm:

• GED or High School Diploma
• Valid Driver's License and proof of auto experience required.
• Two years of full-time work experience -OR- an Associate degree
• Desire to learn basic ROW residential/tenant relocation tasks and processes, and the applicable local, state, and federal regulations
• Intermediate Proficiency in MS Office 365 (Word, Excel, Outlook, Teams)
• Highly organized with ability to manage multiple project components simultaneously.
• Attention to detail.
• Ability to analyze, research, and recommend a course of action.
• Strong written and verbal communication skills
• Good reading comprehension
• Self-motivated and maintain a positive teamwork-oriented attitude.
• Able to work effectively with diverse work groups including co-workers, clients, vendors, and claimants.
• Must have the ability to modify daily and weekly work schedules as required.
• Actively engages multiple perspectives when solving problems, seeks to learn from peers, and encourages reciprocal learning among team members.
• Actively advocates for full inclusion in the workplace, fostering an environment that welcomes diversity and values equity for all employees, partners, clients, and the communities that TranSystems serves.

What we’d prefer for you to bring to our firm:

• Minimum of one year of experience with relocation assistance or real property acquisition in accordance with the Uniform Relocation Act or specific state laws, or one year of experience in case management or property management services.
• College Degree preferred.
• SharePoint Experience desired.
• Real estate license preferred and may be required based on project scope. License may be acquired after hiring.
• Valid Driver’s License and proof of auto insurance required.

Featured Benefits: 

• Hybrid (in-person and remote) work environment.
  
• Comprehensive health benefits package including wellness, maternity/paternity leave, and employer paid AD&D, STD, and LTD.
• 401(k) company match
• Vacation accrual separate from sick time.
• Eleven (11) paid holidays for 2024 with the option to substitute 2 holidays for employees to celebrate other day(s) of significance.
• Six (6) day winter break in 2024 that is included in the paid holiday schedule.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the office work environment is usually moderate.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position may require some travel to offices and client sites within their respective area, using various modes of transportation including automobile and airline.

For individuals assigned and/or hired to work in California, Colorado, or NY City, TranSystems is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; internal peer equity; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TranSystems, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65,000 - $75,000 annually.

TranSystems is proud to be an equal opportunity / affirmative action employer and ensures nondiscrimination and equal employment opportunity in all programs and activities in accordance with all applicable laws and regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, age, national origin, pregnancy status, marital status, sexual orientation, genetic information, citizenship status, disability, protected Veteran status or any other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law).

As the employer of choice, we are committed to action and strive for a company that reflects the vast diversity of our country and the communities we serve. TranSystems is committed to embracing diversity in all forms, including race, culture, age, sexual orientation, gender identity, disability, veteran status, thought and religious background. We acknowledge the impacts of prejudice and discrimination on historically underserved communities. We commit to establishing a more diverse, inclusive and positive work environment that drives innovation.

Recruiters or staffing agencies: TranSystems is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to a TranSystems employee without 1) a current, fully-executed agreement on file and 2) being assigned to the open position (as a search) via our applicant tracking solution.