Remarketing Operations Specialist - ICONMA, LLC
Wayne, PA
About the Job
Our Financial client is looking for Remarketing Operations Specialist in Wayne, PA who will be responsible for all daily administrative tasks in support of all the of Lessee and Inventory Remarketers including acting as a backup when necessary.
Your Function:
Also includes assignment of any projects within Asset Management Group when necessary.
Roles & Responsibilities:
Provide life cycle management support for specific programs for early and end of lease quoting.
Ensure all program agreements are understood and adhered to when quoting, OT and Healthcare programs (out of system quoting)
Follow and adhere to existing SLA agreements
Understanding of system quote calculations as well as manual quoting when necessary, answer basic questions related to quote, Net Investment quotes upon request
Distribution of requests to appropriate remarketers accurately and timely
Responsible for management of team e-mail box including timely distribution of all requests
Remittance Processing Management:
Reconcile unapplied cash to ensure for accurate posting and accounting
Process check applications accurately and timely (including terminations, large family, continue to bill, consignments)
Research and submit refund requests
Reconciliation of accounts when necessary for accurate invoicing and delinquency
Research, review and resolve any receipts related to Continue to Bill (Non-Returned Equipment or WOP)
Departmental Correspondence:
Open, review and document all incoming mail in a timely manner
Gather, distribute and report on all correspondence including but not limited to basic contract and vendor information
Send cancellation rejection letters depending on lease criteria
Overflow Phone Queue:
Answer all overflow calls as presented by phone queue. Must be able to handle heavy volume at times as well as answer basic lease questions
Administrative Tasks as assigned
Generate and track Missing and Damaged invoices (Inventory), administer second and final demand letters for non-returned equipment, reconcile and update inventory reports, process any large requests (i.e. large family account quoting, special programs, etc.)
Must have basic understating of both remarketing roles. Members will be called upon to act as support for any staffing shortages in both Lessee or Inventory Remarketing. Basic understanding of Word and Excel necessary.
Experience / Skill Set Required:
1-3 years’ experience within an equipment leasing environment
Excellent communications skills both written and verbal
Microsoft Office experience to include Word & Excel
Must Haves:
Advanced Excel experience
Great communication and able to work closely with a team
Ability to deal with customers / good phone-custmer service skills
Ability to work in a fast-paced environment
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws
Your Function:
Also includes assignment of any projects within Asset Management Group when necessary.
Roles & Responsibilities:
Provide life cycle management support for specific programs for early and end of lease quoting.
Ensure all program agreements are understood and adhered to when quoting, OT and Healthcare programs (out of system quoting)
Follow and adhere to existing SLA agreements
Understanding of system quote calculations as well as manual quoting when necessary, answer basic questions related to quote, Net Investment quotes upon request
Distribution of requests to appropriate remarketers accurately and timely
Responsible for management of team e-mail box including timely distribution of all requests
Remittance Processing Management:
Reconcile unapplied cash to ensure for accurate posting and accounting
Process check applications accurately and timely (including terminations, large family, continue to bill, consignments)
Research and submit refund requests
Reconciliation of accounts when necessary for accurate invoicing and delinquency
Research, review and resolve any receipts related to Continue to Bill (Non-Returned Equipment or WOP)
Departmental Correspondence:
Open, review and document all incoming mail in a timely manner
Gather, distribute and report on all correspondence including but not limited to basic contract and vendor information
Send cancellation rejection letters depending on lease criteria
Overflow Phone Queue:
Answer all overflow calls as presented by phone queue. Must be able to handle heavy volume at times as well as answer basic lease questions
Administrative Tasks as assigned
Generate and track Missing and Damaged invoices (Inventory), administer second and final demand letters for non-returned equipment, reconcile and update inventory reports, process any large requests (i.e. large family account quoting, special programs, etc.)
Must have basic understating of both remarketing roles. Members will be called upon to act as support for any staffing shortages in both Lessee or Inventory Remarketing. Basic understanding of Word and Excel necessary.
Experience / Skill Set Required:
1-3 years’ experience within an equipment leasing environment
Excellent communications skills both written and verbal
Microsoft Office experience to include Word & Excel
Must Haves:
Advanced Excel experience
Great communication and able to work closely with a team
Ability to deal with customers / good phone-custmer service skills
Ability to work in a fast-paced environment
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws
Source : ICONMA, LLC