Remedy Administrator - Leidos

Description

Leidos is seeking a Remedy Administrator with an active TS/SCI clearance to join our team in Suitland, MD.

In this role you will provide BMC Remedy IT Service Management (ITSM), and System Administration support for users located throughout the National Maritime Intelligence Center (NMIC) and other activities around the world. Your responsibilities include installing, configuring, and upgrading the BMC Remedy ITSM Suite.

Your daily activities will directly impact real-world operations and assist in implementing and leveraging the latest capabilities of various cutting-edge systems and develop technical solutions to problems that are complex and not always immediately identifiable to timely meet customer’s objectives.

Great News! Program is now offering additional Paid Time Off or a Sign-on Bonus!

Primary Responsibilities:

• Manage structure and content of BMC Remedy applications.
• Monitor, analyze, and report Remedy applications’ performance to ensure operational efficiency.
• Create and manage user accounts and user access permissions.
• Write documentation regarding administration, maintenance, and structure.
• Provide leadership in design, automation, enhancements, upgrades, and implementation pertaining to IT Service Management (ITSM), Configuration Management Database (CMDB), Service Level Management (SLM), and Service Request Management (SRM).
• Develop solutions to complex technical issues and problems that impact multiple modules, including the ITSM, CMDB, SLM, and SRM.
• Design, develop and implement workflow for Remedy applications to meet customer mission requirements.
• Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes.
• Work cross-functionally when upgrading applications, execute the required testing, and provide training and knowledge transfer to other employees as necessary
• Coordinate across IT domains and multiple teams (internal and external) and influence customer leadership regarding solution design, process and/or approaches to ensuring all systems are up to date, working efficiently and ensuring all mission requirements are met.

Basic Qualifications:

• Active DoD Top Secret/SCI clearance.
• Bachelor’s degree and 12+ years of experience; or a Master’s degree with 10+ years of experience. Additional years of experience may be considered in lieu of a degree.
• Active IAT Level II DoD Approved 8570 Baseline Certification (e.g., Security+ CE) or higher, or the ability to obtain within 30 days from offer of acceptance. 
• 2 years of BMC Smart Reporting and performance metrics or comparable reporting tools.
• 6 years of experience with the Remedy © ITSM Suite System Administration and development.
• 3 years hands-on experience with Asset Management, Service Request Management and Change Management.
• 3 years supporting Remedy 9x or higher and implementing and administering Asset Management and BMC Discovery.
• ITIL V3 or V4 Foundation certification
• Demonstrated experience in Remedy administration to include building, creating and customizing applications, with various Remedy ITSM modules (Incident, Problem, Change, Knowledge, SRM, Asset, CMDB, Self-Service, Discovery), account management.
• In-depth knowledge of Helpdesk operations and fundamentals.
• Strong collaboration and communication skills.

Preferred Qualifications:

• BMC Certified Developer/Associate certification
• Remedy certification

NITESONI

EIO2024

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.