Remittance Processing Specialist III-1st Shift at Deluxe
Monterey Park, CA 91756
About the Job
RETENTION BONUS AFTER 6 MONTHS, based on employee eligibility
BENEFITS ELIGBILITY -> DAY 1
ABOUT US:
From our humble beginning over 100 years ago as a check printer, today Deluxe is a trusted leader in payments and data. Our solutions connect 3 million small businesses, 4,000 financial institutions and hundreds of the world’s leading brands with customer at unparalleled scale.
- We value our people and offer generous benefits.
- At Deluxe, we know that great people make a great organization.
- A culture that keeps people; 42% of our team has been here over 10 years.
- Follow us on LinkedIn
RESPONSIBILITIES:
The Processing Specialist III position handles the most complex customers with minimal Supervision. The focus of the position is to perform the day to day function of highly complex client processing.
1. Handles highly complex customers with unique, specific and/or challenging processing requirements.
2. Performs look ups and additional research on rejected payments and paperwork.
3. Higher level decision making on transactions.
4. Manages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.
5. Communicate with all areas of Operations throughout the shift to assure deadlines are met.
6. Customer Contact to resolve issues and processes
Process work accurately and maintain performance output in accordance with department and client standards
Demonstrates a high-level knowledge of specific client requirements
Assist with Training & Controls for Quality Assurance
Basic Qualifications:
High School Diploma or equivalent
1 years experience in document processing
Must be 18 years of age or older
Good hand/eye coordination
Detail oriented and quality conscious
Comfortable working with tight and floating deadlines
Clear, direct communication skills
Comfortable working in a fast-paced
Deadline-oriented environment
Flexible schedule, including weekends, holidays, overtime and/or off shifts
Team player with good interpersonal skills
Ability to work well independently and with others
Ability to adapt to change and learn new processes
Must meet the standard minimums for productivity and accuracy
Preferred Qualifications (PQs):
High School Diploma or equivalent
2 years of document processing
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
