Remote Bilingual CSR (English/Spanish) - TEKsystems

Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment where problem-solving and communication skills shine? Look no further! We’re seeking a dynamic Bilingual (English/Spanish) Customer Service Representative to join our team and make a difference.

100% remote | equipment provided.

**Must be flexible to work all 7 days of the week. Schedules will be assigned after 4 weeks of training. Associates will work five 8-hour shifts between the hours of 9am – 9pm EST (40 hours a week).

Requirements:

• Bilingual in English and Spanish - Required
• Previous call center/CSR experience
• Reliable internet connection and a distraction-free workspace

Responsibilities:

• Place and field calls, chats, SMS or emails 
• English to Spanish translating
• Communicate with contacts in a professional and empathetic manner 
• Collect and record information in the CRM 
• Provide contacts with approved information and, if appropriate, refer them to additional resources 
• Follow script. Representatives are not permitted to deviate from the script or provide information that is not included in the script. 

Details:

• Pay: $16 - $17/hr. based on related experience. 
• Pay cycle – weekly | medical, dental & vision benefits offered. 
• Must have the ability to work 7 days a week week including weekends, holidays, etc. Schedules will be assigned after 4-week training period. 
• Shifts (40 hours per week) – 8 hour shift within the hours of operation (between 9:00am – 9:00pm EST)
• Training (4 weeks): Monday – Friday | 9:00am – 5:00pm **no time off permitted in the first 4 weeks. 
• Anticipated Start date: 11/18/2024

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.