Remote Business Operations Specialist - Advanced Illness Management Team - Illumia

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

We are looking for a Business Operations Specialist to join our team.

The Business Operations Specialist in our Advanced Illness Management team reports directly to the AVP of Onboarding and Orientation and is the subject matter expert in assigned business processes and technology and applies that knowledge in the development and delivery of training material and review of existing documentation to ensure a framework of knowledge and best practices is available to field employees.

• Remain current on assigned technologies and business processes and best practices by reviewing emails, Team chats, attending calls and meetings, reviewing/attending related trainings from other departments.
• Remain up to date on reference information posted on the company intranet site.
• Proactively identify existing training and reference materials that need to be updated based on process or technology changes, employee feedback, KPIs, etc.
• Cultivate relationships with subject matter experts from various departments.
• Interview subject matter experts to develop content for training.

This position is 100% remote.

Specialized Knowledge/Skills:

• Excellent analytical and problem-solving skills.
• Ability to work with confidential information.
• Ability to make independent decisions in accordance with rules and regulations and apply these to work problems.
• Strong verbal and written communication skills.
• Ability to work independently or as member of a team.
• Able to follow written processes.
• Displays detail- and deadline-oriented work ethic with the ability to prioritize and multi-task.
• Able to adapt to changes in the work environment, manage competing demands, and perform with frequent change, delays, or unexpected events.
• Shows flexibility and responsiveness to changing business needs.

Education/Experience:

• Bachelor’s degree strongly preferred
• 1-2 years of experience in the healthcare setting required
• 3+ years of experience in home care preferred
• 3+ years of experience in training development highly preferred
• Knowledge of palliative care preferred
• Knowledge of multiple EMR systems and healthcare technology applications

Training/Equipment:

• Fluent competence in ability to use a computer/smart phone to navigate through a website or application when given a specific task or goal.
• Extremely proficient in Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, WebEx.

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to Participate In a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional Growth and Development Opportunities

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace