Remote Call Center Representative at Conduent Commercial Solutions, LLC

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Representative

Starting pay rate is $16.50 an hour!

Plenty of career growth opportunities within the healthcare team!

Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!

Paid time off. Many shifts available*. Fully work from home!

 Must have open Flexibility!

Training Schedules and Hours of Operation will be discussed during interviews.

As a member of the team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

A few of the questions you may receive as a Call Center Representative are the following:

• Can you support and assist me with navigating this specific software?
• Would you be able to help enroll or change my course?
• I need help with scheduling a tax prep appointment, can you help me?
• Can you assist me with installing an application?
• Do you know how to update the current software I have?
• I need help with a tax refund, can you assist?
• “Can you assist me with resetting my password?"
• “Can you assist me, the website will not load?"

Responsibilities of the role: 

• Install/Uninstall – How to install and troubleshoot install issues (identify OS, OS version, administrative rights, creating admin accounts, disabling antivirus/firewall software, running compatibility mode, unregister/register installer services, etc.) as guided by knowledgebase.
• Update – Explaining auto-update, manual updates (from website). Troubleshooting update issues including verifying version, identifying install location, etc. as guided by knowledgebase.
• Pre-Sales – What ways to get the product, cost and features of each individual product, order processing, refunds. 
• Use/Navigation – Helping the Client with ease of use (locating forms, help content, calculation summaries). 
• Calculation – Best effort verification of calculation questions or issues, understanding of calculation claim guarantee qualifications and process. 
• Error check – Trouble connecting, errors sending, explaining the error where in the return it occurs and the fix. Fixing rejected returns using TP Admin or the Online Admin tool to identify the error code and following instructions listed in the tool to fix the error.
• Username/Password – forgot password – reset, forgot username – need information.
• Browser Issues – clear temp files/cookies, navigation information/troubleshooting, screen freeze/hand troubleshooting, compatibility issues. 
• Importing/Printing – Fixing garbled print, not printing, explaining electronic vs. standard forms, how to print, copy request.
• State Product Usage – How to navigate, pricing information, date entering information.

What we look for…

We’re looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these financial service-related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:

• At least one year experience with technical problem-solving experience.
• Ability to successfully complete virtual training class without missing a single day. 100% attendance is required for this position if offered.
• Excellent communication skills.
• Must type at least 35 wpm.
• Keyboarding and software proficiency.
• Great problem-solving skills.
• Ability to effectively multi-task.
• High school diploma, GED or college degree.
• Must have flexible schedule availability as schedule may differ in peak and non-peak periods of the year.

A successful completion of a background check and room inspection is required for this position.

 Equipment and workspace requirements

• We will provide you with a computer and equipment
• You must have high-speed internet connection. 
• Must be able to hardwire your work computer directly to your home modem via ethernet
• Must have a quiet workspace

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.