REMOTE Call Center Representative at TEKsystems

Description:

The CSR serves customers by scheduling and authorizing requests for non-emergency Medicaid transportation. Maintains Medicaid enrollee’s records by updating account information. Contributes to team effort by accomplishing related results as needed.

Qualifications:

• The CSR must maintain a courteous and professional demeanor with clients, colleagues, and management at all times.
• Must be able to efficiently and proficiently process requests for non-emergency Medicaid transportation according to established department policies and procedures.
• Must possess excellent written and verbal communication skills.
• Capable of collecting and entering data with little to no error.
• Must be computer literate.

Skills:

• Customer Service
• Quality Focus
• Problem Solving
• Documentation Skills
• Listening
• Phone Skills
• Resolving Conflict
• Analyzing Information
• Time Management
• Multi-tasking
• Excellent Written & Verbal Communication Skills

Education: High school diploma/GED. College degree or certification preferred

Job Functions:

• Follow all Medical Answering Services policies and procedures
• Satisfactorily maintain Medical Answering Services productivity standards
• Attend all in-service training/compliance sessions
• Take client messages per protocol
• Schedule Medicaid transportation per protocol
• Provide for a professional work environment and exhibit a professional attitude and demeanor
• Demonstrate a proven understanding of Medicaid and Medical Answering procedures
• Display excellent customer service skills
• Provide timely feedback to the company regarding service failures and/or customer concerns
• All other duties as directed by supervisors/management

Skills:

• Healthcare customer service
• Call Center experience
• Customer service oriented
• Bilingual in Mandarin, Cantonese

Additional Skills & Qualifications:

• Healthcare customer service
• Call center experience
• Cantonese or Mandarin speaking or Russian
• HS Diploma Minimum

Locations:

Bronx

Delaware

Dutchess

Kings

Nassau

New York

Orange

Putnam

Queens

Richmond

Rockland

Suffolk

Sullivan

Ulster

Westchester

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.