Remote Construction Defect Claim Supervisor (Dedicated Account) - CCMSI

At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts. Certified as a Great Place To Work, our employee satisfaction and retention ranks in the 95th percentile.     

Reasons you should consider a career with CCMSI: 

• Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm. 
• Career development: CCMSI offers robust internships and internal training programs for advancement within our organization. 
• Benefits: Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP. 
• Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads 

Summary:

We are seeking an experienced and detail-oriented Construction Defect Claim Supervisor to join our remote team. This position supervises a team of up to six Construction Defect Claim Specialists, overseeing their performance in the investigation and adjustment of assigned construction defect claims for a Singel Dedicated Account. The Construction Defect Claim Supervisor is responsible for ensuring the quality of claim services as perceived by CCMSI clients and maintaining our corporate claim standards.

This remote position offers the flexibility to work from home while maintaining core hours from 8:00 AM to 4:30 PM, Monday to Friday. If you are a dedicated professional with a passion for construction defect claims management and team leadership, we encourage you to apply.

Essential Duties & Responsibilities:

Key Responsibilities:

• Team Supervision: Lead and mentor a team of up to six Construction Defect Claim Specialists, providing guidance and support to ensure high performance and professional development.
• Claims Management: Oversee the entire claims process from initial investigation through resolution, ensuring compliance with company policies and industry regulations.
• Defect Investigation: Conduct thorough investigations of construction defects, including document reviews, and interviews with relevant parties.
• Client Interaction: Serve as the primary point of contact for clients, contractors, and other stakeholders, addressing concerns and providing updates on claim status.
• Documentation and Reporting: Maintain detailed records of claim investigations, correspondence, and resolutions. Prepare comprehensive reports and summaries for internal and external stakeholders.
• Regulatory Compliance: Ensure all claims are handled in accordance with legal and regulatory requirements, staying current with industry standards and best practices.
• Risk Assessment: Evaluate the potential impact of defects on projects, recommending risk mitigation strategies and corrective actions.
• Quality Assurance: Ensure the quality of claim services meets corporate standards and client expectations.

 Additional Responsibilities: 

• Review, assign and provide supervision of all claim activity for designated Construction Defect claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
• Determine if adjuster analysis of complex Construction Defect coverage claims and prepared coverage letters is correct and accurate; including reservation of rights, and disclaimer of coverage. The product has many manuscript endorsements that require a strong attention to detail.
• The candidate will need to understand to a high degree residential and commercial building construction, repair processes, and how to analyze the accuracy of damage reports prepared by contractors, engineers, and appraisers.
• Manage complex litigated files working with the adjuster, defense counsel, and the client.
• A strong knowledge of resolution techniques such as high low agreements, proposals for settlement, offers of judgement, declaratory judgements, and litigation management.
• Review reserve establishment and/or oversight of reserves for designated Construction Defect claims within established reserve authority levels.
• Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Guide adjusters in negotiating settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist in the selection, referral and supervision of designated Construction Defect files sent to outside vendors. (i.e. legal counsel, expert witnesses, etc.)
• Review and maintain personal diary on claim system.
• Responsible for client satisfaction.
• Supervision of all Construction Defect claim activity for specified accounts.
• Attend account Meetings, conduct file review meetings and/or training sessions with clients, as requested.
• Performance appraisals and objective/goal setting and attainment of claim staff.
• Develop revise and implement workflow processes to ensure efficiencies and provide oversight of individual caseloads, as appropriate.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.
• Performs other duties as assigned.
• Maintain required state licensing and continuing education.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Construction Expertise: Minimum of 5-7 years of experience in construction defect, with a deep understanding of construction practices, materials, and defect issues.
• Claims Experience: Proven experience (3-5 years) in managing construction defect claims or similar insurance claims, including knowledge of claims processing, investigation techniques, and resolution strategies.
• Leadership Skills: Strong supervisory and team leadership skills, with a track record of managing and developing a team of professionals.
• Communication Skills: Excellent verbal and written communication skills, capable of effectively interacting with clients, contractors, and legal representatives.
• Analytical Skills: Strong analytical and problem-solving abilities, with attention to detail and a methodical approach to investigations.
• Technical Proficiency: Proficiency in claims management software and tools, as well as Microsoft Office Suite.

Preferred Qualifications:

• Legal Knowledge: Familiarity with construction law and litigation processes related to construction defects.
• Negotiation Skills: Experience in negotiating settlements and resolving disputes.
• Project Management: Project management experience, with the ability to manage multiple claims and projects simultaneously.

Additional Attributes:

• Attention to Detail: Keen eye for detail and accuracy in documentation and reporting.
• Customer Service Orientation: Commitment to providing exceptional service to clients and stakeholders.
• Ethical Standards: High ethical standards and integrity in handling sensitive and confidential information.

Education and/or Experience    

• 5-7 years Construction Defect claim experience or General Liabilty claims with extensive property damage / defect experience is required. 
• Bachelor’s Degree is preferred (Bachelor’s degree in construction management, civil engineering, architecture, or a related field are a plus) 
•  CPCU, AIC, LEED or ARM certifications are a plus.
• Three years Supervision/Management experience preferred.

Computer Skills            

Proficient with Microsoft Office programs. 

Certificates, Licenses, Registrations

FL or TX adjuster's license required.  

CORE VALUES & PRINCIPLES

Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

CCMSI is an Affirmative Action/Equal Employment Opportunity employer offering an excellent benefit package included Medical, Dental, Vision, Prescription Drug, Flexible Spending, Life, ESOP and 401K.

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