Remote Customer Service Rep/Underwriting Associate (SCSR) at LabPersonnel

Remote, Senior Customer Service Representative/Underwriting Associate (SCSR)

Our client, a large claims administrator, is looking for a detail oriented Senior Customer Service Representative/Underwriting Associate (SCSR).   You will be the primary contact for our insurance agency clients and handles the placing of bond, crime, windstorm, flood, cyber and other insurance coverages.   You will be the main person for self-insured property/casualty and workers’ compensation pool clients handling their day-to-day customer service and basic underwriting needs.

Notes from the hiring manager: We are seeking someone with a commercial insurance underwriting background vs a financial / loan / mortgage underwriter or all claims experience.

We understand that you cannot submit any comments or text with your resume. If you apply through Monster, please send a separate email to rjepsen[at]financialstaffers.biz with the answers to the following questions in order to be considered for this position:

1. How many years of commercial property/casualty customer service representative experience do you have?
2. On what date are you ready to start this full-time position?
3. What state do you current live in?
4. This position pays $25.70 per hour (37.5 hours per week), is that acceptable to you?

Project length: 9/23/24 – 11/30/24

Location: 100% Remote position, but ALL Employees must live in Texas.

Pay: $25.70 per hour (37.5 hours per week.) Monday – Friday

Job Responsibilities:

• Places miscellaneous ancillary lines policies (Bonds, Crime, Windstorm, Flood, Cyber Coverage, Pollution Liability, etc.) for Pools and stand-alone accounts
• Reviews/completes applications and submits to appropriate markets        
• Processes policy change requests
• Maintains/Follow-ups on outstanding items needed from clients or insurance carriers
• Provides premium quotations to clients for new and renewal policies
• Invoices all policies and endorsements
• Processes company and customer inquiries and incoming correspondence
• Reviews expirations and prepares policy renewal notices
• Processes preliminary claims notices between Insurance carriers and clients
• Maintains work in AMS 360
• Coordinates, collects, and processes self-insured pool member renewal updates including exposures, financial statements, warranties, MCP election forms, poor driver forms, etc.
• Enters property & auto schedule exposures into systems to facilitate individual pool proposals
• Processes daily and annual MVR’s
• Reconciles and processes monthly invoices and quarterly billings from vendor for MVR’s
• Documents/inputs all phone calls, e-mails, correspondence and any other documents into AMS within 1 business day of receipt/making/sending or as otherwise agreed to in procedures

Required Experience:

• 5 years of commercial property/casualty customer service representative experience, preferably including workers’ compensation, liability and property within the standard market and public entity arena
• Microsoft 365 (Word, Excel, and Outlook).

Preferred Experience:

• 6+ years of insurance experience
• Prior experience in an agency environment preferred (utilization of an agency system preferred)

If you or anyone you know of is interested in this position, please email all resumes to us for immediate consideration.