Remote Customer Service Representative at TEKsystems

Description:

The types of assistance provided include appointment scheduling, obtaining referrals or test results, medication assistance, activities of daily living, and social determinants of health. They also address health plan and drug plan satisfaction by answering questions related to benefit coverage or connecting patients to mail order pharmacy services.

Member Outreach – High Touch VIP Client

- Internal Dialer from internal system.

- Calling unengaged member population, warm conference to Primary Care Provider.

- Educating members on their health plans, asking them to conduct a survey or calling to remind them of an event within their market.

Call Center Advocate Role

o Candidates can expect to make back to back calls that can reach up to 100+ calls per day

o Candidates are expected to be on camera in training, 1x1’s, SBS’s, team meeting,

 This is not optional, it truly helps promote engagement and a better training experience in a virtual environment

Qualifications:

- 1 year relevant call center/customer support experience (within the last 2 years)

•Technology skills, Microsoft Word and Excel are important to have had experience with

•MUST HAVE A DEDICATED QUIET AREA

•HIGH-SPEED Internet

•High School Diploma or GED

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.