Remote Customer Support Agent - SVH Travel

Job Description: Remote Customer Support Agent

Department: Hospitality

Summary:

We are seeking a Remote Customer Support Agent to join our team in the Hospitality industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and guests. This is a remote position that offers flexibility and the opportunity to work from the comfort of your own home.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with booking reservations, resolving issues, and providing information about our services
• Maintain a high level of product knowledge to effectively address customer needs
• Collaborate with other team members to ensure a seamless customer experience
• Document customer interactions and feedback to improve our services

Qualifications:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and a customer-focused mindset
• Ability to work independently and manage time effectively
• Previous customer service experience is a plus
• Proficiency in Microsoft Office and CRM software

Experience:

Prior experience in customer support or a related field is preferred but not required. Training will be provided for the right candidate.