Remote Healthcare Customer Service Representative at Conduent Business Services, LLC

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Representative

Pay Rate is $16.00 an hour

Training: 10 Weeks

Hours of Operation: Monday-Sunday 7:30AM – 11:00PM EST. 

Would you enjoy being part of a team that makes a difference in people’s lives & do you love helping people solve complex problems and delivering solutions?

Conduent has plenty of growth opportunities within the healthcare team, health benefits for you and your family including medical, dental, and vision, paid time off after 180 days of employment, and we also provide you with computer equipment. 

Join our Remote Call Center Representative Team!

Responsibilities for Remote Call Center Representative:

Manage a steady volume of incoming calls regarding Benefits from members, providers & employer groups. Explain and clarify plans’ policies and procedures. 

• Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documents the information on the billing system. 
• Investigate verbal complaints concerning billing, claims or service rendered.  Escalate complaints of service failures to designated departments for investigation. 
• Maintain current knowledge of Member Services policies and procedures. 
• Perform other work-related duties as assigned. 

Requirements for Remote Call Center Representative:

We’re looking for people with a passion for helping others, natural empathy, and the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:

• Ability to successfully complete customer service assessment & typing test.
• Must be US Citizen
• High school diploma, GED or college degree
• Ability to successfully complete a mandatory paid training program with 100% attendance.
• Successful completion of background check is required for this position.
• At least 1 year of Call Center experience preferred. 
• 1 year of face-to-face customer service experience. 
• Knowledge of and prior experience in Dental, Medical or Managed Care industry is preferred.   
• Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability and must be a team player. 
• Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving. 
• Proficiency in Microsoft Word, Microsoft Outlook and Internet Explorer. 
• Strong communication skills over the phone.
• Ability to deal with problems involving several concrete variables in standardized situations.  

Equipment and workspace requirements:

• You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through https://fiber.google.com/speedtest/
• Must be able to hardwire your work computer directly to your home modem via ethernet.
• Must have a distraction free and secure work environment.

Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

1. Apply to the role and provide your basic profile information (2 minutes)
2. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)
3. Complete a typing test (2 minutes)
4. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

• For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process.  
• If you do not complete all the steps we will send you an email reminder. If you don’t hear from us please check your spam folder for messages from the recruiting team.  

Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment. 

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT, NY

Metro Areas: MN- Minneapolis, IL - Chicago, NY - New York City

OR - Portland, MD - Montgomery County, Seattle, Washington DC metro

Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $16.00/hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.