Remote Licensed Insurance Customer Service Representative - Primary Location

About Us:

At Bucher Family Insurance, located in Fort Wayne, we're not just an insurance agency we're a close-knit team that values collaboration, hard work, and celebrating wins together.

Recognizing hard work is one of our core values. We take the time to acknowledge and reward employees for their efforts, ensuring that their dedication and commitment are appreciated. Celebrating wins big or small is a part of our culture, creating a positive and motivating work environment.

Since the majority of us work remote, we believe in empowering our employees by giving them the flexibility to choose their hours based on their time zone during the 40-hour workweek. This flexibility means you can work from anywhere, finding a comfortable and productive environment that suits your needs.

We're big on teamwork, even in the virtual world. We encourage collaboration and provide the support needed to foster a strong sense of camaraderie. We achieve great things together over Zoom.

Joining Bucher Family Insurance means becoming a part of a team that understands the importance of work-life balance, values collaboration, and rewards hard work. We offer the opportunity to work remotely and the flexibility to create a schedule that works for you.

If you're looking for a company that values its employees, promotes teamwork, and celebrates success, Bucher Family Insurance may be the perfect fit for you. Come join us and be a part of our dynamic and supportive team.

Job Description

Our company is dedicated to delivering exceptional customer service and support to our clients. As part of our team, we are looking for a Remote Licensed Insurance Customer Service Representative who can contribute to maintaining this high standard of service. As a part of our team, you will be responsible for overseeing and addressing inquiries, scheduling appointments, and taking payments. The ideal candidate possesses an active Property & Casualty License, exceptional communication skills, a positive attitude, and a genuine willingness to assist others are essential qualities. We offer Bonus Opportunities, Paid Time Off, and a Monday through Friday Work Schedule. The hourly wage for this position is $15.50 - $20 per hour plus bonuses. Depending on experience may make up to $50,000 per year.

Salary Range: $40000.00 - $50000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

• Build strong relationships with clients and provide excellent customer service.
• Advise and Educate clients on insurance policies based on their personal needs and goals.
• Address the clients concerns carefully, clearly, and professionally.
• Process premium payments, policy changes, and updates.
• Schedule appointments for clients with the sales team
• Issue Insurance Documentation (COI, ID cards, etc.)
• Handle confidential information with discretion and follow established protocols.

• Property and Casualty Insurance License REQUIRED
• High school diploma or equivalency REQUIRED. Associate degree/bachelor's degree is a BONUS
• 1+ years of Allstate Insurance experience REQUIRED
• Reliable internet connection and a quiet work environment REQUIRED
• Ability to work independently in a remote environment. Prior experience working remotely is a plus.
• Experience using a multiline phone system and utilizing computer software.
• Maintain a positive, professional working atmosphere and promote efficient communication.
• Able to effectively collaborate with other members of the team.