Remote Mortgage Operations Manager - Lenmar Consulting, Inc.

Title: Mortgage Client Experience Professional

Location: REMOTE

Remote/Hybrid/Onsite: REMOTE

Duration: 4+ months

Rate: $40.00 - $44.00/hr

RESPONSABILITIES:

• Conduct the investigation, tracking, and resolution of client experience issues during the origination or servicing of a mortgage loan

• Input, update, and close all inquiries in appropriate proprietary firm systems; file and catalogue all supporting inquiry documentation

• Review/investigate allegations pertaining to Client complaints and draft necessary response communications adhering to company, legal and regulatory requirements

• Discuss as appropriate any/all updates to inquiries with Private Bankers, Financial Advisors, Operations personnel and associated partners

• Assist management in reviews of specific inquiries as needed

• Aid in developing, updating, and publicizing training on inquiry policies/procedures

QUALIFICATIONS

• Minimum 5 years’ experience in mortgage originations/operations

• Direct verbal and oral communication with client, field and operational partners in a client focused organization

• Legal/Compliance experience preferred

• Bachelor’s degree required

• Outstanding written, verbal, interpersonal and analytical skills

• Ability to manage processes and/or projects without supervision

• Deep knowledge of the mortgage originations industry and associated processes

• A firm understanding of industry standard regulatory requirements

• Ability to analyze complex issues and ensuring deliverables are met

• Ability to manage time, prioritize and plan accordingly

• Ability to manage key relationships with internal/external stakeholders

• Ability to negotiate and influence clients on key deliverables and timelines