Remote Senior Customer Service Rep - Axelon Services Corporation
Hometown, IL 60456
About the Job
Job Description: **Max pay rate is 20$/hr
Fully remote position
Schedule after training is Sunday - Thursday.
Required:
" High school diploma or equivalency
" Three years veterinary medical experience or equivalency preferred
" Strong understanding of veterinary medical terminology
" Proven history of adherence to corporate policies, procedures, and guidelines
" Proven Attendance Reliability
" Excellent tracking, follow-up, and relationship building skills
Preferred:
" Vet Tech License
" Ability to operate in a fast-pace, multi-tasking environment with deadlines
" Strong written, verbal, interpersonal, and phone communication skills
" Articulate, professional, and possesses a strong quality customer service mindset with attention to detail
" Strong computer background using MS Word, Outlook, Excel, and Internet
" Ability to learn quickly (to include our proprietary CRM system for managing customers)
" Ability to identify problems and logically research with minimum assistance to locate answer through appropriate reference materials.
Job description:
The Claims Coordinator accurately reviews medical records and invoices, utilizing their understanding of pet health diagnoses and procedures, to evaluate coverage and equitably settle pet health insurance claims with respect to policy limits & terms. Communicates with the Insured, Veterinarian or Pet Adoption Agency to determine the details of the claim, requesting and verifying necessary documentation, and informs the Insured of claim status or claim outcome. Utilizes the workflow queues to perform job functions to include: claim entry/policy association, pre-adjudication, Insured/Veterinarian documentation requests, claim closeouts, claim appeals, and good to go claims processing.
Fully remote position
Schedule after training is Sunday - Thursday.
Required:
" High school diploma or equivalency
" Three years veterinary medical experience or equivalency preferred
" Strong understanding of veterinary medical terminology
" Proven history of adherence to corporate policies, procedures, and guidelines
" Proven Attendance Reliability
" Excellent tracking, follow-up, and relationship building skills
Preferred:
" Vet Tech License
" Ability to operate in a fast-pace, multi-tasking environment with deadlines
" Strong written, verbal, interpersonal, and phone communication skills
" Articulate, professional, and possesses a strong quality customer service mindset with attention to detail
" Strong computer background using MS Word, Outlook, Excel, and Internet
" Ability to learn quickly (to include our proprietary CRM system for managing customers)
" Ability to identify problems and logically research with minimum assistance to locate answer through appropriate reference materials.
Job description:
The Claims Coordinator accurately reviews medical records and invoices, utilizing their understanding of pet health diagnoses and procedures, to evaluate coverage and equitably settle pet health insurance claims with respect to policy limits & terms. Communicates with the Insured, Veterinarian or Pet Adoption Agency to determine the details of the claim, requesting and verifying necessary documentation, and informs the Insured of claim status or claim outcome. Utilizes the workflow queues to perform job functions to include: claim entry/policy association, pre-adjudication, Insured/Veterinarian documentation requests, claim closeouts, claim appeals, and good to go claims processing.
Source : Axelon Services Corporation
