Remote Senior Customer Service Representative - Agents of Change Training Center

The Tolliver Agency in Dover, Delaware, is looking for a detailed and organized individual with excellent time management skills to join our team as a Full-Time Customer Service Representative(CSR). You will be responsible for supporting our team to ensure our office operations continue to run smoothly, conducting administrative tasks such as maintaining records, and providing support to other team members as needed. Multitasking and prioritizing are essential for this role. We pride ourselves on our culture and teamwork so if this sounds like the environment for you, apply today!

Salary Range: $20.00 - $25.00 per hour

Hourly Base Salary Based on Experience

Mon-Fri Schedule

Evenings Off

6 Paid Holidays

Employer Retirement Account

2 weeks PTO

3 Sick Days

Responsibilities

• Handle all incoming claim calls from customers and follow-up.
• Develop new Financial Services opportunities.
• Share training and education knowledge and expertise with team members.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products and services.
• Be outstanding at relationship building.
• Develop and maintain client relationships.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Provides on-going support to insurance clients as needed.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Stay up-to-date on industry market trends and best practices.
• Participate in regular team meetings and brainstorming sessions.

• 5 + years of insurance experience
• Allstate experience a plus
• A Property & Casualty insurance license is required.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Must have ability to multi-task.
• Must be highly self-motivated.
• Professional phone etiquette.
• Career minded vision.
• Great Customer Service Skills.
• Problem-Solving Capabilities.

Strong work ethic and leadership skills.