Renewals Data Specialist - Cisco - P7B98_15-5953 - Logicalis
Augusta, ME
About the Job
This job was posted by https://joblink.maine.gov : For more information,
please see: https://joblink.maine.gov/jobs/1140923 Job Description
Summary
Coordinates renewal opportunities with Logicalis Account Executive and
Renewals Sales Specialist, assisting in execution of overall strategy
and sales plan that meets customer refresh as well as contract renewal
needs. Quotes and manages lifecycle of vendor's hardware and software
maintenance renewals and/or actively closes complementary vendor
products. Balances multiple responsibilities, develops positive and
productive relationships with internal team members and is adaptable
with focus on process improvement.
Essential Duties and Responsibilities
- Responsible for timely renewal and expansion of assigned Partners;
owns process from account review to deal close.
- Attains quarterly bookings targets and overall renewal and expansion
metrics.
- Analyzes account KPIs to determine health of low touch accounts;
identifies opportunities for expansion/upgrade.
- Researches contracts and product entitlements to ensure quotes are
relevant, accurate, and support co-terming as appropriate.
- Develops positive and productive relationship with internal and
external clients, working with them throughout the review process.
- Works cross-functionally with internal teams (finance, legal, sales
teams, sales leadership, support, and client success) to facilitate
timely deal closure and delivery of client value.
- Adapts and evolves process and playbooks to maximize renewal and
expansion revenue and reduce sales cycle friction.
- Assists with billing issues as needed.
- Participates in strategy and planning discussions.
- Tracks non-renewal, pending, and lost renewals including reasons for
cancellation.
- Supports evolving operational processes aimed at improving renewal
efficiency, effectiveness, accuracy and insight generated from
renewals performance.
- Demonstrates and actively promotes an understanding and commitment
to the mission of Logicalis through performing behaviors consistent
with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and
Local laws and regulations as well as policies and procedures of
Logicalis in order to ensure adherence in a manner that reflects
honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer
service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education:
- Associate's Degree in a related field.
Experience / Technical Requirements
- 3 years of experience in inside sales/customer service in IT arena;
including familiarity with enterprise technology solutions, services
sales and telemarketing.
- Knowledge of support contracts and maintenance renewals.
- Experience with sales measured by quota performance.
- Familiarity with contracts and terms of service.
- Successful background in direct and partner sales models.
- Government (SLED/EDU) experience.
- Proficient use of all Microsoft Office applications and CRM systems.
Certifications
- Vendor specific certifications.
Other Skills and Abilities
- Organized, adaptable, self-motivated team player with ability to
balance and prioritize multiple responsibilities in fast paced,
everchangi g ecosystem.
- Highly analytical and intellectually curious with strong
understanding of SaaS usage metrics or Contract Renewal strategies
for selected partners.
- Mission driven team player with empathetic approach who takes
ownership for delivery of customer value and satisfaction.
- Ability to collaborate and work in team environment.
- Coachable; creative problem solver; detail oriented.
- Strong desire and willingness to learn.
- Excellent communication skills - oral and written presentation
abilities.
- Self-starter with excellent organizational, administrative and
interpersonal skills.
- Ability to follow through with tasks/projects/troubleshooting with
minimal supervision.
Physical Demands
The physical demands described here are representative of those that
should be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While perform
please see: https://joblink.maine.gov/jobs/1140923 Job Description
Summary
Coordinates renewal opportunities with Logicalis Account Executive and
Renewals Sales Specialist, assisting in execution of overall strategy
and sales plan that meets customer refresh as well as contract renewal
needs. Quotes and manages lifecycle of vendor's hardware and software
maintenance renewals and/or actively closes complementary vendor
products. Balances multiple responsibilities, develops positive and
productive relationships with internal team members and is adaptable
with focus on process improvement.
Essential Duties and Responsibilities
- Responsible for timely renewal and expansion of assigned Partners;
owns process from account review to deal close.
- Attains quarterly bookings targets and overall renewal and expansion
metrics.
- Analyzes account KPIs to determine health of low touch accounts;
identifies opportunities for expansion/upgrade.
- Researches contracts and product entitlements to ensure quotes are
relevant, accurate, and support co-terming as appropriate.
- Develops positive and productive relationship with internal and
external clients, working with them throughout the review process.
- Works cross-functionally with internal teams (finance, legal, sales
teams, sales leadership, support, and client success) to facilitate
timely deal closure and delivery of client value.
- Adapts and evolves process and playbooks to maximize renewal and
expansion revenue and reduce sales cycle friction.
- Assists with billing issues as needed.
- Participates in strategy and planning discussions.
- Tracks non-renewal, pending, and lost renewals including reasons for
cancellation.
- Supports evolving operational processes aimed at improving renewal
efficiency, effectiveness, accuracy and insight generated from
renewals performance.
- Demonstrates and actively promotes an understanding and commitment
to the mission of Logicalis through performing behaviors consistent
with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and
Local laws and regulations as well as policies and procedures of
Logicalis in order to ensure adherence in a manner that reflects
honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer
service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education:
- Associate's Degree in a related field.
Experience / Technical Requirements
- 3 years of experience in inside sales/customer service in IT arena;
including familiarity with enterprise technology solutions, services
sales and telemarketing.
- Knowledge of support contracts and maintenance renewals.
- Experience with sales measured by quota performance.
- Familiarity with contracts and terms of service.
- Successful background in direct and partner sales models.
- Government (SLED/EDU) experience.
- Proficient use of all Microsoft Office applications and CRM systems.
Certifications
- Vendor specific certifications.
Other Skills and Abilities
- Organized, adaptable, self-motivated team player with ability to
balance and prioritize multiple responsibilities in fast paced,
everchangi g ecosystem.
- Highly analytical and intellectually curious with strong
understanding of SaaS usage metrics or Contract Renewal strategies
for selected partners.
- Mission driven team player with empathetic approach who takes
ownership for delivery of customer value and satisfaction.
- Ability to collaborate and work in team environment.
- Coachable; creative problem solver; detail oriented.
- Strong desire and willingness to learn.
- Excellent communication skills - oral and written presentation
abilities.
- Self-starter with excellent organizational, administrative and
interpersonal skills.
- Ability to follow through with tasks/projects/troubleshooting with
minimal supervision.
Physical Demands
The physical demands described here are representative of those that
should be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While perform
Source : Logicalis
