Rental Coordinator-Dispatch - Alta Equipment Group

Lakemoor, IL, USA Req #402

Monday, March 11, 2024

Alta Equipment Company recently acquired Burris Equipment!

Burris Equipment, as part of Alta Equipment Company, delivers exceptional service, knowledge and support. We offer the top brands in construction and turf equipment including: CASE, VENTRAC, WACKER NEUSON, STIHL, and JACOBSEN.
Contact Burris Equipment at one of three Illinois locations: Waukegan, Ingleside & Joliet. With our large selection of new equipment, used equipment, rental, parts, and services, we are your complete one-stop shop.

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision, plus much more!)
• 401(k) with match
• 10 Paid holidays

Our construction equipment group is seeking a full-time Rental Coordinator/Dispatch for our Lakemoor , IL branch. This role is responsible for the efficient handling and control of the rental businesses through proper inventory, record keeping, delivery, and reporting as well as other duties as specified by the Rental Manager.

Responsibilities:

• Answers customer questions quickly, clearly, and completely. Recommends equipment appropriate for the job; handles complaints on a timely basis & maintains positive communications with customers.
• Internal communications: Communicates with the Department Manager at all times and provides adequate notice to rental technician for upcoming machine requirements.
• Works with other department personnel in order to assist them with rental information as required.
• Sees that promises are maintained and that deliveries are made on schedule, advises customer of known delays.
• Keeps P.O. book, large and small rental spec information, and rental procedures book up to date and in good working order.
• In charge of the trailer and equipment record book, lost rentals, inspection files, and trucking files.
• Technical knowledge: Knows rental equipment applications well and knows proper safety and maintenance requirements. Must be able to instruct customer in proper use.
• Diplomatically handles customers' complaints in a friendly pleasing and personal manner, reports any condition which may need further company attention to department manager.
• Dispatch trucks in a timely and orderly fashion, including making sure that the drivers have log books, daily and monthly inspection sheets, along with inspecting the contracts when they are given to him by a truck driver.
• Make sure every contract is filled out 100%, this includes all blanks to be properly filled out, inspection and rental agreements with each contract, and damage waivers if necessary.
• Performs other duties as prescribed by Rental Manager from time to time.

• Must be able to lift 90lbs, 50% of the time, in order to unload equipment.
• Must be knowledgeable about the operation of a personal computer.
• Must have Microsoft Office knowledge.

• Cooperates with other company personnel.
• Advises supervisors of all changes in the department which can affect company success.

• The satisfaction expressed by customers concerning the rental counterperson's assistance.
• New business developed as a result of the rental counterperson's performance
• The satisfaction of management and other members of the company concerning performance.

Culture is Job #1. Alta Equipment Company prides itself in the 3 P's of business: People, Process and Product. By investing in the best people and creating a "one team" approach, Alta Equipment Company earns customers for life.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Company, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What we look for:
At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning

Other Opportunities at Alta:

Please visit our careers page at www.altaequipment.jobs / to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact careers@altg.com immediately.

Other details

• Pay Type Hourly