Rental Coordinator - Premier Truck Rental

RESPONSIBILITIES

• Dedicate yourself to providing unparalleled customer service, embodying the values and reputation of PTR. Bend over backward to ensure customer satisfaction in every interaction.
• Create, send, and manage customer quotes, specifications, and rental contracts with precision and timeliness.
• Execute accurate data entry into our CRM system, maintaining meticulous records of customer information, sales progress, and transactional details.
• Facilitate seamless communication between customers, sales territories, and various departments, ensuring swift response times to inquiries and requests.
• Take charge of coordinating off-rent and return notifications, verifying pickup details, and ensuring smooth communication with accounting, field service, outside yards, and sales territories.
• Keep purchase orders up to date, facilitating smooth financial processes and transparent tracking of transactions.
• Maintain accurate records of location updates and relocations within our systems to contribute to accurate reporting and efficient operations.
• Utilize PandaDocs to verify the accuracy and completeness of rental agreements, ensuring alignment with customer requirements.
• Initiate follow-up emails with PandaDoc links to rental agreements, enhancing clarity and expediting the agreement process for customers.
• Pursue and complete vendor application opportunities, ensuring thorough documentation and adherence to regulatory requirements.
• Serve as a crucial component of backup phone coverage and front desk duties, showcasing your versatility and dedication to providing comprehensive support.

REQUIREMENTS

• MUST HAVE
• Demonstrated experience in previous administrative and customer service roles, showcasing your ability to manage tasks efficiently while providing exceptional customer support.
• A keen attention to detail, coupled with outstanding organizational abilities, enabling you to manage multiple tasks and responsibilities effectively.
• A strong passion for delivering top-tier customer service, ensuring that every interaction resonates with PTR's commitment to excellence.
• The capability to handle numerous tasks simultaneously and prioritize them based on urgency and importance, even within a dynamic and fast-paced environment.
• Thriving in a team-oriented setting, you readily contribute your skills and insights, supporting colleagues to achieve shared goals.
• Ideally, experience with Microsoft Dynamics 365, which enhances your ability to navigate and leverage CRM tools for efficient data management and sales support.
• A knack for preparing accurate and professional business correspondence, reinforcing PTR's image in external communications.
• Displaying enthusiasm and professionalism in all forms of communication, reflecting PTR's commitment to excellence.
• A mindset that embraces collaboration, allowing you to readily assist across various business functions as needed, reflecting your commitment to the team's success.
• Proficiency in managing time efficiently, prioritizing tasks, and meeting deadlines, a crucial skill in the fast-paced sales support environment.
• A deep-seated orientation toward customer service, underpinning your commitment to delivering remarkable customer experiences.

• NICE TO HAVE
• Familiarity with Microsoft Power BI, though not mandatory, is an advantage as it aids in generating insightful sales reports and analyses.
• A requirement for clear and effective communication, both in written and verbal forms, ensuring effective collaboration within the team and with customers.

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