RENTAL FIELD SERVICE ADVISOR - Carter Machinery Company, Inc
Sterling, VA
About the Job
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C
is hiring a Rental Field Service Advisor
The Rental Field Service Advisor position is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction
Seeking candidates with minimum two years' service related experience; heavy equipment exposure
High School diploma or equivalent Requirements for the Rental Field Service Advisor position include: Must be proficient with Microsoft Office Products
Must have excellent customer service skills and the ability to deal with stressful situations
Must be a strong communicator with excellent oral and written communication skills
Must be able to effectively multi-task
Must have an attention to detail
Working knowledge of the function and repair of heavy construction equipment preferred
Must be able to work any shift
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Physical requirements must be met for the Service Advisor job, including the ability sit or stand for prolonged periods of time
Able to lift, carry and maneuver items up to 20 pounds
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
This job description is not intended to be all-inclusive
Additional duties may be assigned
Competitive Compensation and Benefits: Health, dental and vision insurance
Paid time off
401(k), $0.75 to $1.25 match up to 6%
Life and disability insurance
In-house training instructors/programs
Tuition reimbursement
Employee referral bonus program
Discounts: cellular phone service, computers, tooling, cars and trucks
Carter Machinery Co., Inc
is an EEO/AA Employer
All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply
Carter Machinery is a drug-free workplace.
is hiring a Rental Field Service Advisor
The Rental Field Service Advisor position is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction
Seeking candidates with minimum two years' service related experience; heavy equipment exposure
High School diploma or equivalent Requirements for the Rental Field Service Advisor position include: Must be proficient with Microsoft Office Products
Must have excellent customer service skills and the ability to deal with stressful situations
Must be a strong communicator with excellent oral and written communication skills
Must be able to effectively multi-task
Must have an attention to detail
Working knowledge of the function and repair of heavy construction equipment preferred
Must be able to work any shift
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Physical requirements must be met for the Service Advisor job, including the ability sit or stand for prolonged periods of time
Able to lift, carry and maneuver items up to 20 pounds
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
This job description is not intended to be all-inclusive
Additional duties may be assigned
Competitive Compensation and Benefits: Health, dental and vision insurance
Paid time off
401(k), $0.75 to $1.25 match up to 6%
Life and disability insurance
In-house training instructors/programs
Tuition reimbursement
Employee referral bonus program
Discounts: cellular phone service, computers, tooling, cars and trucks
Carter Machinery Co., Inc
is an EEO/AA Employer
All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply
Carter Machinery is a drug-free workplace.
Source : Carter Machinery Company, Inc