Rental Shop Technician at Thompson Machinery
Oxford, MS 38655
About the Job
Rental General Mechanic/Service Shop Technician
JOB PROFILE
The Rental General Mechanic/Service Shop Technician position is responsible for diagnosing, servicing and repair, and preparation of rental equipment including Caterpillar, JLG and Genie scissor and boom lifts
This is a skilled technician position working largely independently with guidance from supervisors or service mentors
This individual will report to the Rental Store Manager, and serve customers located in the Rental Store
BASIC REQUIREMENTS
Gas and diesel engine, construction equipment and/or truck engine training through accredited technical schools or relevant military experience preferred
High school diploma or equivalent required.
Two or more years of previous hands-on equipment and/or engine experience, diagnostics and troubleshooting experience working with rental equipment
Able to work standard five-day work schedules, including daily and weekly overtime hours, and occasional weekend hours as required
Must possess a complete set of basic mechanical hand tools, including drives, sockets, and wrenches.
Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
Demonstrates a sense of urgency and self-initiative, and the personal drive to be successful
Excellent communication skills
Possess and maintain a current, valid state driver’s license
CDL may be required for some positions.
RESPONSIBILITIES
The Rental General Mechanic/Service Shop Technician should be able to read and interpret technical instruction, service and safety manuals, company policies and procedures
Works with mechanical, hydraulic, and electric/electronic schematics and wiring diagrams; and demonstrates proficiency in the use of test equipment
The position is responsible for high quality repair service on rental equipment and engines, responding to customer needs in a positive, safe, and timely manner, and ensuring maximum value for work is performed.
Safety
Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Customer Satisfaction
Respond to all customer requests in a professional and courteous, timely and responsive manner.
Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
Keep the Manager continually apprised to assist in answering customer questions and problems when necessary
Business
Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
Accepts responsibility for mistakes or problems
Maintains “ownership” of assigned tasks.
Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers
Must be dependable
Consistently arrives at work on time when scheduled, fully ready to work.
Maintain company and product confidentiality
Attend and participate in all meetings, training, and activities as required
Adhere to all Company policies and departmental procedures and rules
All other duties as assigned.
Work Conditions
All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present
Therefore, a detailed knowledge of equipment and engines is a must as well as a demonstrated proficiency in service and repair of equipment using standard safety procedures.
Communicate effectively, verbally and in writing
Must be honest, reliable, and dependable, and display a positive attitude.
Must be able to work well under occasional pressure or within work standards and deadlines
Must be able to work independently and/or with others in a team environment
Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance
Physical Requirements
Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position
Able to lift up to 50-80 pounds occasionally.
ABOUT THE COMPANY
Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region
Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities
Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with the candidate’s experience and background.
Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
JOB PROFILE
The Rental General Mechanic/Service Shop Technician position is responsible for diagnosing, servicing and repair, and preparation of rental equipment including Caterpillar, JLG and Genie scissor and boom lifts
This is a skilled technician position working largely independently with guidance from supervisors or service mentors
This individual will report to the Rental Store Manager, and serve customers located in the Rental Store
BASIC REQUIREMENTS
Gas and diesel engine, construction equipment and/or truck engine training through accredited technical schools or relevant military experience preferred
High school diploma or equivalent required.
Two or more years of previous hands-on equipment and/or engine experience, diagnostics and troubleshooting experience working with rental equipment
Able to work standard five-day work schedules, including daily and weekly overtime hours, and occasional weekend hours as required
Must possess a complete set of basic mechanical hand tools, including drives, sockets, and wrenches.
Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
Demonstrates a sense of urgency and self-initiative, and the personal drive to be successful
Excellent communication skills
Possess and maintain a current, valid state driver’s license
CDL may be required for some positions.
RESPONSIBILITIES
The Rental General Mechanic/Service Shop Technician should be able to read and interpret technical instruction, service and safety manuals, company policies and procedures
Works with mechanical, hydraulic, and electric/electronic schematics and wiring diagrams; and demonstrates proficiency in the use of test equipment
The position is responsible for high quality repair service on rental equipment and engines, responding to customer needs in a positive, safe, and timely manner, and ensuring maximum value for work is performed.
Safety
Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Customer Satisfaction
Respond to all customer requests in a professional and courteous, timely and responsive manner.
Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
Keep the Manager continually apprised to assist in answering customer questions and problems when necessary
Business
Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
Accepts responsibility for mistakes or problems
Maintains “ownership” of assigned tasks.
Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers
Must be dependable
Consistently arrives at work on time when scheduled, fully ready to work.
Maintain company and product confidentiality
Attend and participate in all meetings, training, and activities as required
Adhere to all Company policies and departmental procedures and rules
All other duties as assigned.
Work Conditions
All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present
Therefore, a detailed knowledge of equipment and engines is a must as well as a demonstrated proficiency in service and repair of equipment using standard safety procedures.
Communicate effectively, verbally and in writing
Must be honest, reliable, and dependable, and display a positive attitude.
Must be able to work well under occasional pressure or within work standards and deadlines
Must be able to work independently and/or with others in a team environment
Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance
Physical Requirements
Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position
Able to lift up to 50-80 pounds occasionally.
ABOUT THE COMPANY
Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region
Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities
Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with the candidate’s experience and background.
Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
