Rep 1, Cust Svc Video Repair - SPECTRUM

At a Glance

 

We are growing and adding to our inbound Customer Care team in our Appleton Call Center.

 

We provide some of the best benefits in the Fox Valley, such as:

• Free home cable (includes HBO/premium channels), internet and home phone
• Discounted mobile phone services
• 13 weeks of comprehensive paid training
• Excellent Professional Growth Program with up to a 5% increase within the first year
• Retirement contribution of up to 9% of pay per year
• Tuition Reimbursement up to $10,000 per year!
• Low cost health, vision and dental insurance within your first 30 days

What to expect in this role:

 

It's about building relationships and turning the knowledge you gain in training into customer service wins. Our representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You'll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.

Job Duties Include:

 

• Actively engaging and providing superior service to our inbound customers
• Effectively assessing and troubleshooting equipment issues
• Utilizing problem solving skills to resolve customer questions and concerns

What's required to get started?

 

• Ability to read, write, speak and understand English
• High School Diploma of GED

 

Preferred Qualifications 

• 6 months or more customer service experience
• 1 year or more working with computers and multiple software applications
• 6 months or more of heavy volume phone experience in customer service/call center job

 

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CRP113 2024-41437 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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