Rep Client Service II- Admin - UF Health

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. This position is also responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.

Age of Patients Served:
All Age Groups.

Required Education:
High School Diploma or GED.

Necessary Skills:
1. Knowledge of insurance plans and guidelines.
2. Ability to obtain authorizations and pre-certifications from insurance plans.
3. Requires excellent decision making skills and initiative.
4. Must be very detailed oriented.
5. Possess excellent verbal and written communications skills in the English language.
6. Basic arithmetic skills are necessary for cashiering.
7. Data entry experience required.
8. Ability to prioritize tasks and organize workflow.
9. Must be able to handle stressful situations in a professional customer service related manner.
10. Skilled in conflict resolution.

Preferred Licensure/Certifications:
- ICD-9 and CPT coding preferred.
- Completion of a standard terminology course would be helpful, but not required.

Required Experience:
Minimum of two (2) years experience in a clinical office setting with extensive patient registration, front desk, and insurance experience and knowledge.

Preferred Experience:
Two to four (2-4) years clerical/customer service experience preferred, ideally in a health care related industry. One year (1) experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred.