REP I - PLAYERS CLUB - Hard Rock International (USA), Inc.
SACRAMENTO, CA 95692
About the Job
Overview:The incumbent in this position is responsible for the effective communication of the Player’s Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Player’s Club, and promotes the Player’s Club program to guests on the casino floor.Responsibilities:This position starts as being on call, with the opportunity to advance to full time. ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.- Signs up new guests for their Player’s Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct. - Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods.- Cashes direct mail and cash back coupons, maintains accountability of a $5,000 bank drawer, balances bank at end of shift. - Issues complimentary services and/or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials.- Helps coordinate Player’s Club promotions and assists at marketing promotions and special events.- Helps with maintenance and inventory control of Player’s Club merchandise.- May distribute promotional coupons and gifts.- Processes win/loss statements to guests.- Attend and participate in meetings, completing follow-up as assigned. - Attend and participate in off property functions and events as assigned.- Perform work regularly and predictably.- Other duties as assigned.Qualifications:EDUCATION AND /OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):- Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.- Must successfully pass background check.- Must successfully pass drug screening.- Must be at least twenty-one (21) years of age. KNOWLEDGE OF:- Understanding of and experience in the property’s regional gaming market. - Casino marketing functions including, but not limited to data base, advertising and branding. - Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.- Pertinent federal, state, and local laws, codes, and regulations.- Cash handling, marketing and sales techniques. ABILITY TO:- Ability to use card punch machine and slot card computer system in order to read and understand guest information, update guest records, and identify duplicate accounts. - Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.- Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.- Communicate clearly and concisely, both orally and in writing.- Operate various types of office equipment.- Establish and maintain effective working relationships with those contacted in the course of work.- Be flexible to work varying shifts and time schedules as needed.- This position spends time on the Casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.Additional Details:
Closing:
The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.
Source : Hard Rock International (USA), Inc.