Repair Parts Administrator (Call Center) - AIT Worldwide Logistics, Inc.

Introduction:

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

 

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

 

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview:

The Repair Parts Administrator takes charge of handling both inbound and outbound calls, as well as responding to internal and external emails, including Freshdesk tickets. Operating in a fast-paced environment, you'll thrive on the challenge, ensuring efficient filing of both warranty and non-warranty claims with manufacturers. Preparing detailed quotes and invoices, your precision and swiftness will be paramount, especially during our bustling peak seasons, such as fitness and outdoor pursuits. Maintaining a high level of productivity in daily tasks is essential for delivering exceptional customer service. With a deep understanding of our client services, you'll adeptly communicate with both team members in the customer service department and our valued clientele. It's an opportunity to contribute meaningfully to a vibrant team and grow within a supportive environment.

Responsibilities:

• Receives inbound calls and will be making outbound calls
• Answer all calls, emails and chats with professional phone and email etiquette.
• Process customer orders/changes/returns according to established processes, policies, and procedures.
• Check and/or follow-up with emails/phone calls/agent issues.
• Monitor and maintain scheduling call board /issues/parts/open/non-compliance boards within the assigned territory or department (repairs).
• Place purchase orders with manufacturers
• Making sure customers are serviced quickly and accurately, to ensure first call resolution.
• Communicate and build relationships with manufacturers
• Creates invoices and/or itemized quotes
• Providing customers with quotes on labor and/or parts
• Collecting payment on labor and/or parts
• Create new orders for repair service request per customer requests
• Create new orders per client and/or manufacturer requests
• Enter pricing per part, shipping and labor and up mark per our agreements
• Report to your repair manager about trends of missing and/or damaged parts
•  

Qualifications:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope to See:

• High School Diploma/GED required.
• Customer Service Call Center experience a plus!
• High attention to detail.
• Ability to effectively communicate in an oral and written manner with professionalism while conducting oneself according to policy. Proper grammar, spelling etc. should be reviewed prior to sending written communication.

What AIT Can Offer You:

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.  

About AIT Worldwide:

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

 

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.