Repair planner - OTR Garage, LLC

This position requires teammates to have a proven track record of high performance, possess an advanced level of technical knowledge regarding collision repair estimatics, have the ability to communicate detailed repair processes to Body Technicians, and be familiar with major insurance carrier procedures and requirements.

Responsibilities:

• Review initial intake by CSS and write/lock final estimates: Write complete estimates after full disassembly and damage evaluation and lock final estimates; Complete pre-scan.

• Source, order and track parts: Order required parts from preferred vendors, manage parts gross profit, monitor the delivery status, communicate status to the repair team and General Manager and receive/dispatch parts (if shop does not have a Shop Assistant)

• Conduct quality checks: Manage each repair throughout the process and ensure OTRG’s quality standards by performing in-process QC. Able to pull and review All Data or other procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process

• Pre-close the final repair order: Handle paperwork for final billing, address exceptions in the file and ensure carrier specific requirements are completed

• Develop Apprentice Estimator: Provide hands-on, on-the-job training for 1 or 2 apprentice estimators

Requirements:

• Knowledge of collision repair process including knowledge of insurance procedures and requirements for a variety of carriers

• 2 to 3 years writing collision estimates in a fast-paced environment

• I-CAR certification or able to obtain certification once hired

• Licensing required by state

• Ability to work collaboratively with others to meet shared objectives

• Proficient knowledge and use of estimating software (CCC One preferred)

• Proficient with computers and other technology

• Valid driver’s license required

• Bilingual (English/Spanish) is a plus but not required.