Repair Technician - Schoenherr Roofing

The Repair Technician is responsible for completing home repairs related to roofing, which may include but is not limited to roofing, siding, wood trim work, metal flashing, and gutters. Work is to be completed to manufacturer and Schoenherr Roofing quality standards. This person is responsible for customer service from initial engagement to completing the project and leaving the job site. While on site the Repair Technician is to ensure proper procedures are followed for safety, which includes protecting the customer, their family, their pets, and their property. The Repair Technician is also responsible for providing accurate estimates of required time and materials, including change orders, so estimates can be provided to the customer. This involves documenting each job with photos and notes in the CRM system.

Salary Range: $24.00 - $30.00 per hour

Hourly Base Salary Based on Experience

Positive Environment

Birthdays Paid Off

Faithbased Company

401k Matching

Health Stipend

Responsibilities

• THE SCHOENHERR ROOFING 5-STAR CUSTOMER EXPERIENCE Ensure that every customer receives this every time by building and establishing trust and managing the customer relationships by focusing on the company core values from the first to the last contact.
• Review all project requirements before initiating a project. Work with a Repair Technician to purchase required materials before going to a job site. Follow the skilled trade rule; measure twice, cut once.
• Follow the SOP for repairs. This involves contacting customers 30 minutes prior to arriving on the job site, greeting them upon arrival, meeting them upon project completion, the collection of payment, and uploading completion photos and notes.
• Keep the Repair Manager informed of project progress as well as any potential change orders or schedule changes.

• 2-year minimum trade experience; roofing/exterior trade work preferred.
• Self-motivated.
• No physical limitations.
• Valid drivers license. Clean driving record preferred.
• Completed various project management courses as well as a GED or high school diploma.
• Proficient in Microsoft Office (Word, Excel, Access).
• Experience using a CRM or project management software.
• A tenacious and dedicated approach to life. Always striving to better yourself personally and professionally.
• Ability to safely climb a ladder, crawl through attics, and walk on top of steep roofs.
• Comfortable with heights.
• Must be able to life, carry, and setup a ladder (50 lbs.).
• Skilled in solving quality related issues and in using hand and power tools to complete carpentry and metal tasks related to roofing, siding, wood trim, flashing and gutters.
• Working knowledge of technological tools and ability to utilize various software systems.