Report Tracking Specialist - Veterans Evaluation Services - Maximus

Maximus is currently hiring for Report Tracking Specialists to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Report Tracking Specialist (RTS) is responsible for follow- up with VES Providers to obtain completed Compensation and Pension ("C&P") examination reports. The Report Tracking Specialist must maintain frequent contact with Providers via email and telephone to ensure the timely submission of C&P Reports after the exam date has lapsed.

Essential Duties and Responsibilities:

- Keep track of all exams Pending Transcribed Report, Pending Addendum response, VA (Veteran Administration) Returns not yet addressed by the Provider, Pending Medical Records Review, and Pending Diagnostic Review.

- Follow up on exams by contacting the Provider every 24 hours, either by email or phone, and leave an informative, pertinent case comment reflective of the case status.

- Provide other departments with an accurate appraisal of a case's status when requested.

- Work closely with Quality Analysts to obtain reports from high priority exams.

- Facilitate provider inquiries to the proper department.

- Review case comments to decide the appropriate course of action required.

- Must be able to work the 8am--4:30pm CST Monday through Friday work shift.

**Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Preferred Windows or Mac (no Chromebooks)

o OS for Windows - Windows 10 or newer

o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- USB plug and play wired headset with a microphone and noise suppression

- Private work area and adequate power source

- A second monitor is highly recommended for most positions

- Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

Minimum Requirements

- High School diploma or GED required.

- Proficiency with Microsoft Excel & the Microsoft Office suite of applications.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$

17.00

Hourly Base Pay Maximum for this Position

$

17.00