Reporting Analyst - Service Coordination, Inc.

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.

Position Summary: The Reporting Analyst is a vital role responsible for synthesizing complex data into actionable insights that drive strategic decision-making. This individual will be adept at transforming raw data into informative and actionable reports, ensuring accuracy and consistency in data interpretation, and presenting findings to stakeholders in a clear and compelling manner.

SCI Team Member Expectations: All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures; follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties:

• Develop and maintain comprehensive reports and dashboards to track key performance indicators and other important metrics.
• Collaborate with cross-functional teams to gather requirements and deliver customized reporting solutions.
• Conduct thorough data analysis to identify trends, anomalies, and areas of improvement.
• Ensure the integrity and accuracy of all reported data through meticulous validation processes.
• Present analytical findings to non-technical audiences, translating data into understandable and actionable business insights.

Education Required:

• Bachelor's degree in Computer Science, Data Science, Statistics or a related field.
• Years of experience and/or relevant certifications in Analytics, Data Science, Business Intelligence, or other related areas may be substituted in lieu of a degree.

Experience Required:

• Technical proficiency With Excel,SQL, Python, and BI tools like Tableau or Power BI for developing complex reports and dashboards.
• Knowledge of data warehousing and ETL processes to support robust data solutions that power business decisions.
• 1-3 years of prior experience, demonstrating a track record of managing large datasets and delivering actionable business intelligence reporting.

SCI Value Related Competencies:

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.

• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)

• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders

• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

Job-Specific Competencies:

• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Cultivates Innovation: Creating new and better ways for the organization to be successful

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions

• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear

• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies

• Tech Savvy: Anticipating and adopting innovations in business - building digital and technology applications