Reporting Analyst - American Heart Association

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The American Heart Association has an excellent opportunity for a Reporting Analyst. 

The Reporting Analyst is responsible for consulting with internal customers to develop analyses that lead to actionable insights that accelerate profitable growth and improve the Professional Membership and Science Operation's competitive position. This position will provide focused strategic planning with analytics in areas of interest to Professional Membership, annual conferences, including the annual Scientific Sessions, and several specialty conferences throughout the year, with in conference analysis and trends to support business decisions. Conduct digital analyses and analytics across the Professional Membership OSO Data Services department portfolio, developing and recommending new business strategies and marketing tactics to apply current digital best practices and engagement strategies to provide the business with reports and recommendations. This position is also responsible for translating business data requirements into dashboard and ad hoc reporting resources, working with technology partners and vendors to ensure accurate electronic-process flow. The candidate will be responsible for providing and conducting analytics on customer and operations data to support planning and marketing efforts for OSO initiatives, looking for efficiencies to reduce manual and/or outdated processing, reduce errors and the need for staff dependency to access information.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Evaluates ad hoc data requests and provides output to meet the requirements. Analyzes business processes and seeks more efficient and reliable solutions using technology. Work with internal and external vendors to supervise continuity of importing external data files. Deliver training to end-users, as needed.
• Builds and maintains sophisticated analytical reports for OSO Professional Membership and Marketing Managers. Interacts with American Heart Association internal technology staff to ensure smooth transition and ongoing monitoring of data from CRM platforms and analytical dashboards. Perform primary statistical analyses for projects and reports seeking  efficient solutions using technology.
• Design, development, testing, implementation, and on-going management of CRM data and other related resources. Doing this in concert with our primary vendors to ensure we have quality data for program analytics and accurate program management resources. Work directly with Business Technology (BT) resources to ensure data appropriately and accurately reflects program progress, gaps, leverage points and other critical business information for senior management, and volunteers as well as providing reports and data standards. Steward the data, troubleshooting data quality.
• Manages the support and development of data and reporting solutions aligned with corporate strategies, goals and objectives. Works with peers and technical staff to determine the data quality and remediation steps required to optimally source, map and transform data into target systems. 
• Analyzes digital functionality, metrics and data to serve the needs of Professional Membership and Science Operations digital portfolio and execute digital strategies, including web traffic, SEO, user behavior, email marketing statistics, and social media trends. Performs digital portfolio analytics.
• Collect data to build performance benchmarks and deliver broad strategy recommendations based on cross-client trend analytics. Extract core insights from data and performance to develop optimization strategies across tactics.

Qualifications

• Bachelor’s Degree in Business, Information Technology, or related area
• 2-5 years of meaningful work experience
• Must have the ability to translate data to end-user reporting tools. Advanced skills in MS Excel (including xlookup formulas, Tables, and Pivot Table creation and manipulation, graphing), PowerPoint, Word, and Teams
• Intermediate skills with business intelligence and visualization tools, such as Tableau and Microsoft Power BI
• Solid understanding of data tools such as SQL coding, Microsoft Power Query/Pivot, and Alteryx
• Must have knowledge of full software development and project management lifecycles, including process visualization with tools such as Visio, and the ability to execute and aid the creation of test scenarios and UAT coordination
• Demonstrated understanding of programming techniques and infrastructure, naming and design standards, documentation, versioning, methodologies
• Must be skilled in Customer Relationship Management data components and operations (end-user and management level use; CRM and analytics)
• Experience implementing and managing software packages or an equivalent combination of education and experience
• Ability to coordinate and prioritize workflow; establish and meet critical deadlines
• Critical thinking and the ability to translate business needs and requests into data structures that provide meaningful information, with outstanding oral and written communications skills

Preferred Requirements

• Experience working with teams virtually and dependent on CRM and analytics
• Familiarity with SharePoint document libraries, lists, and basic maintenance
• Knowledge of medical terminology and/or data related to cardiovascular disease preferred

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.This position not a match with your skills?  Click here to see other opportunities.

EOE/Protected Veterans/Persons with Disabilities