Reporting System Senior Support Engineer - PSI International
Somerset, NJ
About the Job
RCI-MWBE-85825Y0959-7-858-0544A - Reporting System Senior Support Engineer 100% REMOTE
Requirement Number: RCI-MWBE-85825Y0959-7-858-0544A
Job Title: Reporting System Senior Support Engineer
Client: NYC OTI
Location: REMOTE
Hours: THIS POSITION WILL ALLOW 35.00 - HOURS PER WEEK. PLEASE DO NOT ASSUME THAT OVERTIME WILL BE ALLOWED.
Duration: 5 Months
Job Description:
REMOTE
In this role, you will:
" Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
" Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
" Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
" Document technical processes and procedures. Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks. Provide ongoing technical support to the development team and stakeholders.
SCOPE OF SERVICES
" Ensure successful technology delivery and reliability of citywide Client Business Diversity Software solution.
" Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
" Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
" Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
" Document technical processes and procedures.
" Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
" Provide ongoing technical support to the development team and stakeholders.
" Design and implement a comprehensive solution leveraging both custom development and COTS solutions as appropriate.
" Be hands-on as needed writing code, configuring COTS solutions, creating architecture diagrams, building automation pipelines, building integrations, submitting technical requests such as build of materials, firewall rule changes, security changes, etc.
" Ensure adherence to legal, technological, and operational standards throughout the project.
" Troubleshoot complex technical issues and ensure system stability.
" Collaborate effectively with stakeholders (business and technical) to define project goals, scope, and potential risks.
" Work closely with OTI's Cyber Command unit to ensure security compliance throughout the development lifecycle.
MANDATORY SKILLS/EXPERIENCE
Technical Expertise:
" Bachelor's degree in computer science or a related field.
" Minimum of 8 years of experience in software development, technical architecture, and technical leadership.
" Experience with cloud-based SaaS solutions (Dynamics, Salesforce, ServiceNow, B2G NOW)
" Hands-on experience using at least one major programming language (Java, Python, C#, C++, JavaScript, Go)
" Strong understanding of Cloud-based architecture, with hands-on experience using Azure, or AWS
" Demonstrated knowledge of software development methodologies (Agile, Scrum, Kanban, SAFe preferred).
" Strong analytical, troubleshooting, and problem-solving skills.
DevOps
" Strong understanding and hands-on experience using DevOps toolsets (Azure DevOps, Jenkins, JIRA).
" Demonstrated experience build automated build pipelines.
Communication and Collaboration:
" Excellent verbal and written communication skills.
" Ability to build and maintain effective working relationships with all stakeholders.
" Strong interpersonal skills.
Project Management and Organization:
" Ability to plan, organize, and manage multiple projects simultaneously.
" Ability to work independently and as part of a team.
Desirable skills/experience:
Business Acumen:
" Demonstrated experience in analyzing and interpreting policies and procedures.
" Ability to work with cross-functional teams (architects, developers, engineers, domain experts) to document non-functional requirements.
" Solid attention to detail.
" Strong conflict resolution and negotiation skills.
Business Diversity Software:
" Knowledge of B2GNOW software or like solution.
Requirement Number: RCI-MWBE-85825Y0959-7-858-0544A
Job Title: Reporting System Senior Support Engineer
Client: NYC OTI
Location: REMOTE
Hours: THIS POSITION WILL ALLOW 35.00 - HOURS PER WEEK. PLEASE DO NOT ASSUME THAT OVERTIME WILL BE ALLOWED.
Duration: 5 Months
Job Description:
REMOTE
In this role, you will:
" Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
" Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
" Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
" Document technical processes and procedures. Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks. Provide ongoing technical support to the development team and stakeholders.
SCOPE OF SERVICES
" Ensure successful technology delivery and reliability of citywide Client Business Diversity Software solution.
" Collaborate with the Senior Tech Lead and development team to provide technical expertise and troubleshooting assistance.
" Analyze and resolve complex technical issues that may arise during development, testing, and deployment.
" Assist with the configuration and integration of COTS (Commercial Off-The-Shelf) solutions.
" Document technical processes and procedures.
" Maintain a deep understanding of the project scope and goals to proactively identify potential roadblocks.
" Provide ongoing technical support to the development team and stakeholders.
" Design and implement a comprehensive solution leveraging both custom development and COTS solutions as appropriate.
" Be hands-on as needed writing code, configuring COTS solutions, creating architecture diagrams, building automation pipelines, building integrations, submitting technical requests such as build of materials, firewall rule changes, security changes, etc.
" Ensure adherence to legal, technological, and operational standards throughout the project.
" Troubleshoot complex technical issues and ensure system stability.
" Collaborate effectively with stakeholders (business and technical) to define project goals, scope, and potential risks.
" Work closely with OTI's Cyber Command unit to ensure security compliance throughout the development lifecycle.
MANDATORY SKILLS/EXPERIENCE
Technical Expertise:
" Bachelor's degree in computer science or a related field.
" Minimum of 8 years of experience in software development, technical architecture, and technical leadership.
" Experience with cloud-based SaaS solutions (Dynamics, Salesforce, ServiceNow, B2G NOW)
" Hands-on experience using at least one major programming language (Java, Python, C#, C++, JavaScript, Go)
" Strong understanding of Cloud-based architecture, with hands-on experience using Azure, or AWS
" Demonstrated knowledge of software development methodologies (Agile, Scrum, Kanban, SAFe preferred).
" Strong analytical, troubleshooting, and problem-solving skills.
DevOps
" Strong understanding and hands-on experience using DevOps toolsets (Azure DevOps, Jenkins, JIRA).
" Demonstrated experience build automated build pipelines.
Communication and Collaboration:
" Excellent verbal and written communication skills.
" Ability to build and maintain effective working relationships with all stakeholders.
" Strong interpersonal skills.
Project Management and Organization:
" Ability to plan, organize, and manage multiple projects simultaneously.
" Ability to work independently and as part of a team.
Desirable skills/experience:
Business Acumen:
" Demonstrated experience in analyzing and interpreting policies and procedures.
" Ability to work with cross-functional teams (architects, developers, engineers, domain experts) to document non-functional requirements.
" Solid attention to detail.
" Strong conflict resolution and negotiation skills.
Business Diversity Software:
" Knowledge of B2GNOW software or like solution.
Source : PSI International
