Representative - Data Service - Lakewood Church

Data Services Representative

Data Services Department

Non-Exempt

Rate: Starting at $18 - $21, depending on experience

JOB DESCRIPTION

This position assists the data services department with maintaining accurate database records on members, staff, volunteers, and visitors. The ideal candidate will have an aptitude for speed, accuracy, and attention to detail as it relates to processing data and be dedicated to meeting strict deadlines.

This position reports to the Manager of Data/Customer Service.

ESSENTIAL JOB FUNCTIONS

• Process and reconcile gift donations
• Research file numbers
• Servicing all internal and external requests for creating and updating database records
• Print and mail letters
• Provide member assistance
• Respond to incoming emails
• Become familiar with products and promotional offers
• Stop, update, and create recurring gifts
• Enter and update source codes
• Adhere to and maintain to assigned work schedules
• Other related duties as assigned

MINISTERIAL DUTIES

As an Employee of Lakewood Church, you are a part of an over 60-year legacy of faith. As a part of the Lakewood team, you are a key part of our mission in taking the Hope found in Jesus to the world. This means that as part of your job responsibilities, you are considered a spiritual leader in the Church. You are responsible for communicating the Church’s beliefs and our mission to our congregants, to maintain a lifestyle consistent with the Scriptures, and are required to belong to the Church as part of our faith community.

This will also include:

• Regular attendance at Church services and classes,
• Serving as a Prayer Partner or as a volunteer in any ministry of the Church, and
• Serving our community through local outreaches from time to time when needed by the Church

QUALIFICATIONS

• Uncompromised commitment to Lakewood Church’s vision, values, and core beliefs
• Ability to multi-task and demonstrate effective time management skills
• Exceptional Customer Service skills
• Strong alpha & numeric data entry skills
• Strong verbal and written communication skills
• Ability to work in a high-production, high-quality work environment
• Database experience
• Must be proficient in Word, Excel and Outlook

EDUCATION AND EXPERIENCE

• Some college preferred
• 2 years of experience in a Customer Service/Data Entry environment