Reservationist / Receptionist / Membership Assistant - Plantation Golf and Country Club
Venice, FL 34293
About the Job
This position is Sunday-Thursday, 9:00 am-5:00 pm.
The Reservationist/Receptionist is the first point of contact for all incoming calls and is responsible for providing exceptional customer service using proper phone etiquette. This position requires excellent communication skills, vibrant personality, professionalism, customer focus, and multi-tasking abilities at all times while assisting members and visitors via phone, office walk-ins, and email inquiries. In addition, you must become familiar with the club’s policies and ongoing special events to further inform patrons when visiting the Club. Ideal candidates must possess the ability to handle high volume calls and stress management while ensuring 100% guest satisfaction.
Essential Function:
- The answer, screen, and direct all incoming calls.
- Book dining reservations for guests, members, and potential members in a timely, thorough, and accurate manner.
- Inform patrons of the club’s policies and expectations while visiting the club.
- Review and forward telephonic messages to the corresponding department.
- Respond within an hour to email queries.
- Update members’ addresses and contact information in the database with 100% accuracy.
- Help with membership packets and monthly newsletters.
- Keep and maintain Lost & Found items.
- Assist with reservation walk-ins and inquiries as needed including website navigation.
- Attend Staff meetings when requested.
- Perform other tasks or projects as requested, including collaboration with other departments.
- Keep the reservations area clean and organized.
- Other duties as directed.
Competencies:
- Flexibility.
- Communication Proficiency.
- Collaboration Skills.
- Customer/Client Focus.
- Technical Capacity.
- Ethical Conduct.
- High-Stress Tolerance.
- Conflict Management.
Required Education and Certifications:
- High School or GED equivalent.
Experience and Skills:
Prior experience as a receptionist/Call Center or similar office environment.
- Strong office and computer skills, including phone, fax, Internet, email, various Windows software including Word, Excel, Outlook and etc.
- Minimum of 50WPM
- Excellent communication (oral and written), interpersonal, and customer service skills.
- Professional, cordial, and polite demeanor and appearance at all times
- Excellent time management and reliability
- Strong detail-oriented and ability to effectively manage multiple tasks with various deadlines.
- Self-motivated and able to prioritize and work independently with minimum to no supervision
- Experience in a restaurant/food and beverage setting a plus
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee is required to walk 10% of the time, stand 10% of the time and sit 80% of the time.
- The employee will occasionally lift and or carry up to 25 lbs. on flat surfaces or stairs.
- Employees occasionally may be required to stand for extended periods of time or may be required to work in excess of 8-hour days.
- While performing the duties of this job, the employee is frequently required to use hand to finger, handle or feel objects, touch and use tools, reach with hands and arms, reach, grasp, twist, talk, and hear during the course of the shift.
- An employee is occasionally required to bend, stoop, lift, push, pull, balance, kneel, crouch, and crawl during the course of employment
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and an ability to adjust focus.
No phone calls, please. Qualified applicants will be contacted. Please send a resume including a cover letter.
About Plantation Golf and Country Club:
Located on Florida's west coast in beautiful Venice, Plantation Golf & Country Club has held a unique position among Southwest Florida country clubs for over 30 years with its atmosphere of relaxation, enjoyment, and community. Our private club welcomes new members with warmth and hospitality.Plantation Golf & Country Club is proud to offer the finest in golf, tennis, social facilities, and personalized service to its members and their guests. The Bermuda style emphasized here at Plantation is most prevalent in the beautiful Clubhouse complex at the center of the property. Housed here are the casual, formal, and banquet dining facilities, lounge, and administration. The golf, tennis, and fitness centers along with the Junior Olympic pool are nearby.We offer two 18-hole championship golf courses, Bobcat and Panther, designed by leading golf course architect, Ron Garl. The Bobcat has consistently been ranked among Florida's top 50 courses by Golfweek Magazine. PGCC has been hosting the LPGA Qualifying Event since 1988. Our Club also has 12 Har-Tru tennis courts with five lit for night play.
