Reservations Agent - Pullman Miami Airport

About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!Location Description:          At the Pullman Miami Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pullman Miami Airport can mean for you! Overview:

Using sales techniques and superior customer service, the Reservations Agent answers callers’ questions and provides hotel quotes.  Enters reservations, changes and cancellations into Opera system in safe and efficient way in compliance with policies and procedures, brand standards and regulations.  

 

ESSENTIAL FUNCTIONS 

• Answer inquiries about hotel rooms, services, local attractions, etc.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies. Use superior customer service skills to build rapport, recommend and provide price quotes. 
• Enters accurate reservations and changes into the computer. Accommodate special requests when possible.  Cancel room reservations according to policies and procedures.
• Conistent professional and positive attitude and actions when communicating with guests and associates.

Qualifications:

Experience in Reservations is mandatory. Experience as Reservation Agent in a hotel is a plus

Opera experience is a plus

Bilingual is a plus

Must be able to work weekends