Reservations Agent - Town & Country Resort
San Diego, CA 92108
About the Job
Overview:
As a Reservations Agent at Town and Country, you will be the first point of contact for guests seeking to book their stay at our resort. You will be responsible for providing excellent customer service, answering inquiries, and managing reservations efficiently. The ideal candidate is detail-oriented, customer-focused, and capable of handling high call volumes in a fast-paced environment. Your role is key in ensuring a seamless guest experience from the moment they book their stay. #TowncountrySD Pay Rate $18.00
Responsibilities:- Handle all incoming reservation inquiries via phone, email, and online booking platforms.
- Provide accurate information about room types, rates, amenities, and services offered by the resort.
- Assist guests with reservations, changes, cancellations, and special requests, ensuring all details are accurately entered into the system.
- Upsell resort amenities, packages, and promotions to enhance the guest experience.
- Maintain knowledge of resort policies, pricing strategies, and seasonal promotions.
- Collaborate with the front desk and other departments to ensure a smooth guest experience.
- Monitor availability and adjust inventory as needed, including group bookings and special events.
- Handle guest complaints or concerns with professionalism, escalating when necessary.
- Maintain accurate records of guest profiles, preferences, and special needs.
- Previous experience in a reservations or customer service role, preferably in a large hotel or resort.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time efficiently in a high-pressure environment.
- Familiarity with reservation systems (e.g., Opera, SynXis, or similar) and proficiency in Microsoft Office Suite.
- Exceptional attention to detail and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Source : Town & Country Resort