Reservations Coordinator - Lake Nona Aloft

Job Overview: 

This position is responsible forassisting with all matters related to the Reservations Department for the Aloft Hotel, including assisting with the group demands for the USTA program for the Marriott cluster of hotels. 

Essential Functions: 

• Engage the guests to understand their preferences and book room reservations. 

• Send guest facing communications as needed 

• Communicate and work closely with the Sales Department concerning group bookings. 

• Handle all special reservations, to include V.I.P. reservations, packages and discounts. 

• Stay well-informed on current and upcoming USTA events to track peak demand dates.  

• Help generate reporting documentation for key stakeholders. 

• Answer guest inquiries about hotel services, facilities and hours of operation. 

• Book room reservations while focusing on maximizing room revenue and adhering to Rate Strategy and Rate Query for quoting 

• Alert Revenue Management of any rate override requests 

• Enter reservations into the PMS system according to standard operating procedures. 

• Communicate and work closely with the Sales Department concerning USTA group bookings. 

• Maintain availability calendar and communicate all relevant information to the operations and revenue team. 

• Maintain accurate files and reports. 

• Handle all special reservations, to include V.I.P. reservations, packages and discounts. 

• Process routing for reservations as needed/requested 

• Process advance deposit/balance sheet as needed/requested 

• Research travel agent commissions as needed/requested 

• Act as the initial guide for the guest and their experience 

• Anticipate our guests needs and go above and beyond to take initiative to resolve guest complaints and create loyalty. 

• Follow all company policies and procedures. 

• Ability to carry out any other reasonable duties and responsibilities as assigned.  

• Ability to perform all required job duties within the department and scope of the position. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

• Excellent written and verbal communication 

Qualifications: 

• Positive attitude and good communication skills 

• Multi-tasking at a fast pace while ensuring accuracy and efficiency.   

• Computer skills: Excel, Microsoft office intermediate level. 

• Fosse / Lightspeed / Empower and SFA knowledge a plus 

• Marriott Experiencea must