Reservations Customer Care Agent- Petoskey - Boyne Corporate

Boyne Resorts is looking for friendly and enthusiastic people to join our Reservations team as a Customer Care Agent. The Customer Care Agent provides high-quality customer service while booking reservations and tee times for our three Michigan resorts:  Boyne Mountain, Highlands at Harbor Springs and The Inn at Bay Harbor. This position can be a step into a Reservations Sales Agent career for the right qualified person.  Starting wage: $18/hr. plus bonuses.

As a Reservations Customer Care Agent, your typical job functions include:

• Reserving tee times for 10 Boyne Michigan golf courses
• Inputting reservations for convention bookings
• Assisting customers with questions and changes regarding their existing reservation
• Maintaining potential and current guest profile information
• Maintaining high quality of service to each and every person using proper verbiage and utilizing appropriate phone etiquette
• Posting guest deposits
• Using computerized reservation systems to make changes with hotel reservations and issue confirmations
• Providing concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events and general directions
• Completing other back-office duties such as working reports, assigning rooms, etc.

This position may be for you if:

• You have good keyboard skills, and basic knowledge of database, spreadsheet and word processing software. Prior knowledge of SpringerMiller, Marriott and/or SalesForce software is helpful, but not required.
• You achieved a high school diploma or equivalent
• You enjoy providing high-quality service in an accurate and thorough manner for our internal and external customers
• You thrive in a faster-than-average work environment while maintaining a high attention to detail
• You are able to work collaboratively as part of a team, and consistently communicate in a friendly and professional manner