RESERVATIONS GROUP COORDINATOR - JW Marriott Miami
Miami, FL 33156
About the Job
RESERVATIONS GROUP COORDINATOR
Location: JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA
Compensation: Hourly
Schedule: Full-Time
Position Type: N-Management
Benefits
Health Insurance
Dental and Vision
Paid Time Off
401K
Parking and Metro Reimbursement
Travel Perks and Benefits
Recognition and Rewards
Growth Opportunities
Holiday pay
Free Meals
Free uniforms
Free life insurance
Free short-term disability
…and much more!
HOTEL FRONT DESK EXPERIENCE A PLUS.
JOB SUMMARY
In charge of inputting in the system all group sales contracts, group rooming lists and facilitating the reservation process for call-in groups. Communicates relevant information pertaining to groups with all departments involved and ensures accurate group billing. Responsible for maintaining inventory accuracy and system availability for transient and group reservations. In charge of processing all reservations requests received by phone, email or fax. Reconciliation of the different systems. Supports the revenue manager by updating reports and managing the day-to-day operations of the Revenue office.
JOB SPECIFIC TASKS
- Input all groups contracts into the reservation system and PMS
- Follow up on groups cutoff dates and manage group inventory
- Input rooming lists and process requested changes
- Ensure appropriate billing of group reservations
- Communicates with sales, events, accounting and Front Desk to ensure the accuracy of the reservations and information about the groups
- Update the different systems to ensure parity.
- Manages the transient inventory (room types)
- In charge of processing commissions.
- Reporting (STR report, daily Revenue Tool…)
- Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
- Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages).
- Verify availability of room type, rate, and occupancy before confirming any reservations.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.
Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.
Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability
SOCIAL MEDIA SITES
Marriott Careers: https://www.youtube.com/user/MarriottJobs
JW Marriott Miami
Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/
Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en
Facebook: https://www.facebook.com/JWMarriottHotelMiami/
Twitter: https://twitter.com/jwmarriottmia?lang=en
Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/
E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.
MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.
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