Reservations (Sales & Hospitality Agent) - Better Talent

COMPANY OVERVIEW:

Join Our Team as a Reservations (Sales & Hospitality Agent)

and Elevate Every Guest Experience! 

Be at the heart of hospitality with your project coordination and property management skills in this rewarding full-time role. 

At Bluewater Vacation Homes, we're known for our passion, precision and personality, making us the go-to source for quality vacation rentals in coastal San Diego, Mission Beach, Mission Bay, Pacific Beach, La Jolla, Del Mar, and beyond! Our upscale and luxury rentals range from pet-friendly beach houses to waterfront retreats and tropical poolside villas. Guests flock to us for the cool Cali vibes, bustling dining scenes, and endless social outdoor activities in our culturally vibrant city. 

Our team of local experts has been delivering high-quality stays and impeccable vacation rental management since 2009 - with a core focus on creating unforgettable guest experiences. 

As a result of our happy team, happy owners, and happy guests, the work environment at Bluewater is conducive to team members growing both professionally and professionally as they embrace the SoCal lifestyle.

POSITION SUMMARY:

As our Reservations (Sales & Hospitality Agent), you’ll be the enthusiastic and engaging force behind our sales efforts and guest interactions. In this role, each day will be a little different as you focus on sales and expertly manage reservations. You’ll also be responsible for helping to enhance guest experiences by understanding and responding to their needs with precision and professionalism.

Your daily tasks will include outreach to repeat guests to encourage direct bookings, screening booked guests, executing a VIP program for our extra special guests, and optimizing our presence across booking platforms. 

With your strong sales skills, you will ensure that all communications are handled accurately and with best in class service. 

If you're an excellent communicator, confident in your sales skills, and prefer to work in a dynamic, fast-paced, and encouraging environment, we’d love to hear from you.

RESPONSIBILITIES:

• Follow-up on sales across all online travel agencies (OTAs) and direct bookings.
• Encourage recurring reservations through our official website. 
• In-house guest communication and coordination 
• Coordinate VIP guest gifts and walk-throughs 
• Assist with optimizing online listings 

QUALIFICATIONS:

• Minimum 2 years of experience in sales/hospitality industry 
• Sales-focused, comfortable contacting leads by phone, text, and email
• Self-motivated, ability to start/finish and present on projects independently
• Strong communicator 
• Able to work across multiple computer systems and platforms at once
• Must have a knowledge base of the San Diego beach communities 

COMPENSATION & BENEFITS:

Hourly Wage: $22 - $25 based on experience and achievement 

Bonus: Monthly sales bonus potential of up to $2,000 annually. 

Benefits: 

• Paid time off, such as PTO, sick days, and vacation days 
• Retirement benefits or accounts 
• Employee recognition programs 
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules.

Schedule: This is a full-time hybrid position with the option of telecommuting for a portion of the time.