Resident Billing & Collections Specialist II - Phoebe Ministries

Resident Billing & Collections Specialist II

Richland, PA 

Phoebe Ministries is hiring a Full-time Resident Billing & Collections Specialist II to join our long-term care facility in Richland, PA. 

We show our employees our appreciation for their contribution towards carrying out our mission of enriching the lives of seniors. Phoebe Richland has a beautiful, updated campus and high standards of excellence for all our employees.

Phoebe offers great PERKS and BENEFITS:

1. Generous Paid Annual Leave Time PLUS the ability to sell back unused time twice a year!!!
2. Full Benefit Package, including Health, Dental, Vision and Life Insurance
3. Tuition Reimbursement
4. Service Awards & Recognition Gift Cards

Responsibilities for a Resident Billing & Collections Specialist II with Phoebe Richland:

The Resident Billing & Collections Specialist II (RBCS) will engage with residents and families during their stay to educate them regarding insurance coverage and potential resident costs. The RBCS reconciles the daily census for all SNF residents and verifies insurance coverage. Generates monthly bills for all SNF residents and manages private pay and miscellaneous cash receipts. Completes risk assessments for current SNF residents to determine Medicaid eligibility. The RBCS is responsible for all Private Pay Collections and Accounts Receivable Management. The RBCS delivers exceptional customer service by responding to all inquiries in a timely manner.   

Requirements for a Resident Billing & Collections Specialist II with Phoebe Richland:

1. The ability to deliver excellent customer service to all residents, families and co-workers.
2. High School Diploma.
3. Minimum one (1) year experience desired, but not necessary.
4. Proficient reading, writing, grammar, and mathematical skills; above average word processing/data entry skills. 
5. Working knowledge of SNF resident registration, billing, accounts receivable, cash management, industry regulations, business office operations, insurance benefits and refund processing.
6. Successful candidates are those who thrive in a positive and respectful Customer Driven Culture and exemplify the organization’s Faith in Action Mission, Vision, and Values.

Candidates who excel are those who can thrive in a positive and respectful Customer Driven Culture while embodying the organization’s Faith in Action Mission, Vision, and Values.  

Phoebe is an equal opportunity employer.