Resident Coordinator - Urby

You are the face of Urby! From the moment new prospects and residents see you at the welcome desk or package room, they'll feel welcome and know they're in good hands. The RC team promotes our brand by exemplifying outstanding customer service at every interaction.

Our ideal candidate is an optimistic team player, who is comfortable working in a fast paced environment. This position provides various opportunities for career growth and development. 

Responsibilities

Hospitality

• Welcome residents and new prospects 'home sweet home' by greeting them in a cheerful and genuine way.
• Oversee the lobby + café areas to ensure brand standards are consistently being met
• Rearrange books/game pieces when they are moved
• Wipe down tables + remove garbage left over from guests a
• Adjust/fluff chairs, pillows, etc.
• Help walk-in guests with obtaining basic leasing information regarding prices, unit availability, and making appointment as necessary.

Resident Engagement 

• Promote Urby events and local preferred vendors; always provide the best recommendations. Have a thorough and extensive knowledge of the area.
• Encourage residents to leave Google reviews about their positive experience (receive micro bonuses throughout the year if you're mentioned by name in online reviews!).
• Assist residents with troubleshooting work orders and submission of work orders and coordinator "permission to enter" with maintenance teams for access to units when necessary.
• Ensure emergency maintenance protocols are observed when applicable.
• Maintain safety and security of the building – always follow proper procedures for visitors, contractors, food deliveries, vendors, etc.
• Coordinate incoming residents on day of move-in
• Direct and set up elevator for movers
• Complete move-in inspections
• Assist with new resident orientation
• Help residents with lockout issues, such as reprogramming key fobs after verifying lease details, charging door batteries, and remote unlocking.

Packages + Deliveries

• Assist delivery vendors to load and unload packages onto/from delivery vehicles.
• Sign for, scan, log, sort, and store incoming packages – organization is key!
• Notify residents for packages when they are ready for pickup
• Assist with garage parking management
• Reprogramming garage access cards
• Updating resident vehicle information
• Assist with garage and system audits

Communication

• Communication is key for resident satisfaction! Ensure that important information is relayed to the management office as well as the rest of the RC team.
• Always ensure privacy and confidentiality for all residents.
• Respond appropriately to resident complaints by using your best judgement.  Be timely and effective with service recovery gestures to ensure resident satisfaction.
• Prepare and send a shift report which includes any important information/incidents for PM managers and maintenance to address. Review shift report at beginning of shift.
• Promote teamwork and quality service by being a reliable team employee. Communicating with other employees to remain up to date on building and resident happenings. Ensure through and effective communications and coordination with other departments throughout shift.
• Communicate feedback and ideas with the property management team to keep improving resident experience.

Attributes

• Strong interpersonal and communication skills
• Ability to communicate in English clearly and pleasantly in person, in writing, and by telephone
• Ability to problem solve and think on your feet
• Guest-service oriented; prior work experience in guest services, front desk, or related professional area
• Adherence to uniform, grooming and personal hygiene standards and expectations
• Frequently standing up behind the desk and in lobby area
• Carrying or lifting items weighing up to 30 pounds
• Ability to operate various property management and operating systems

Employee Benefits

Time away

• Generous PTO policy + EOY rollover
• 10 paid company holidays
• Paid parental leave

More than just your salary

• 401k + company match
• Discounted employee rent program
• Free parking + pre-tax commuter benefits
• Monthly spot bonus programs
• Employee referral incentive
• Discounts at all in-house cafes 

Health + Wellness

• Gym + pool access at any of our Urby locations
• 80% employer sponsored Cigna medical, dental, vision plans
• HSA + FSA with up to $2,500 company match
• Mental health support available through Ginger

Culture

• Social work environment with fast paced start-up energy
• Company outings including a beach party day!
• Complimentary snacks and monthly team lunches
• Casual but cool dress code

Growth + Development

• Networking events
• Exclusive trainings with inspirational industry experts
• Cross-training programs
• Tuition reimbursement