Resident Engagement Specialist | The Lex - Pillar Properties

Pillar Properties has an exciting opportunity available for a Resident Engagement Specialist to join our team at The Lex, our newest property in the heart of Tacoma! 

As a Pillar Properties Resident Engagement Specialist, you make the difference between an apartment and a home!

Resident Engagement Specialists play a critical role in building community for our residents. For you, it's building a remarkable relationship with someone and showing them your passion for interacting with all types of people and ensuring they have an incredible experience.

Who We Are

Pillar Properties is a privately-owned family property developer, owner, and operator with a proud history of success. Our approach is unwaveringly human, treating every relationship like family. Pillar Properties is a remarkable place to build your career.

We are on the list of Seattle Business Magazine's Washington's 100 Best Companies to Work For AND the Puget Sound Business Journal roster of Washington's Best Workplaces (2018, 2019, 2020, 2021, 2022, 2023).

Compensation

• The base salary range for this position is between $22-$30 per hour and will vary based on skills, education, and experience. This position is also eligible for a discretionary annual bonus. Please keep in mind that hiring at the maximum of the range would not be typical in order to allow for future salary and career growth.
• Minimum of $150 Leasing Commission
• Additional Renewal and Quarterly/Yearly Bonus earning potential based on property and team performance

Schedule: Full-time position with split days off. Weekdays 9AM-6PM, Weekends 10AM-5PM 

What You'll Do

• Play a critical role in monthly resident event planning, social media presence, creating a unique living experience and ensuring that residents feel a connected sense of community with residents and team members
• Create connections with neighborhood businesses to add value to the resident experience 
• Serve as the first point of contact via email, phone and in person, for resident inquiries, general conflict management, maintenance requests, reservation questions, renewal discussions or general community needs and ensures that the appropriate team member is looped in to ensure resolution for the property
• Maintain a constant presence and availability in the leasing office to assist residents with reservations, recommendations, and deliveries

What You Bring

• Experience with event planning preferred
• Ability to create and post social media content required
• Prior experience in a sales and/or customer service environment required
• Ability to provide exceptional customer service and be solutions-driven
• Strong communications skills, both verbal and written, and comfortable with conflict resolution
• Self-starter, ambitious and thrives in a dynamic environment
• High energy, attention to detail, and a positive attitude are a must!
• Confident with software and mobile technology
• Experience with YARDI or property management software preferred
• Ability to work weekends or maintain a flexible schedule as needed
• High School Diploma or GED required

What We Offer

• Fun, family-oriented work environment in a stable, growing company
• Diverse, equitable, and inclusive culture that creates a true sense of belonging
• Industry leading base pay plus monthly and annual performance bonuses, as well as tenure bonuses 
• Vacation and Personal Time starting at 15-days per year with a bonus 5 extra days of personal time, plus paid company holidays
• Comprehensive medical, dental and vision, flexible spending accounts, as well as life insurance benefits
• Generous company matched 401(k)
• 30% housing discount at any Pillar Properties community
• Wellness Plan that includes $600 annual reimbursement and Fitbit (or equivalent) device reimbursement
• Cell phone reimbursements
• Paid Designations and company-sponsored training
• Opportunities for advancement and a focus on promoting from within

We are a cutting-edge company with high standards for quality. We believe that the next innovative move by Pillar can come from anywhere in the company. All voices contribute to our internal mantra of being Quietly Awesome and that drives us to Build Something Remarkable in all aspects of our business.

If you are seeking deeper connections within the industry and are passionate about helping us operate the best apartment homes in the Puget Sound area, we want to talk to you!

Drug testing and background checks are an employment requirement.

Pillar Properties is an Equal Opportunity Employer.

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