Resident Experience Manager - Laurel Real Estate

Job Title: Resident Experience Manager

Company: Laurel Real Estate Services, LLC

Summary/Objective:

Under the direct supervision of the Property Manager, this position will take the lead in administrative office related activities, especially those related to current Residents at a Class-A residential multi-family apartment community.

Essential Duties and Responsibilities:

The primary role of this position is to foster positive relationships with tenants and be the direct line of communication for Tenants to other various forms of management such as Leasing and Maintenance.

This role encompasses, but is not limited to, being responsible for assisting residents with complaints and work order requests, fielding phone calls and emails, collecting, organizing and facilitating the delivery of tenant packages, all forms of communication with tenants including social media, tenant portal, the quarterly newsletter, and all building-wide flyers and emails, connecting tenants with appropriate staff members, coordinating office calendar including elevator reservations, maintaining a welcoming atmosphere, ensuring customer service requests are addressed, maintaining safe and clean place to live and work, strategizing and coordinating the monthly events under the supervision of Property Manager and within the confines of the annual budget, organizing weekly housekeeping services onsite, maintaining accurate tenant records on file and in property management software to ensure effective reporting, managing and tracking tenant work orders (not Turnovers), preparing and distributing renewal packets at the end of each month as well as tracking tenants renewals and following up as necessary, maintain rentable parking as well as a monthly audit of availability and advertising as necessary to residents, coordinate the purchase of both move in and renewal gifts and maintain adequate supplies of each, ensure proper supply of forms in office such as applications, leases, inspection forms and the like.

Major Duties / Scope of Work:

Hours 10am to 6pm - Every other Saturday.

Scheduling Monthly Resident Events within monthly budget.

Scheduling Housekeeping every two weeks

Manage and Refill Lobby amenities (coffee bar & lobby refrigerator for residents and prospects)

Maintaining lobby and common areas of building

Sparkle Buckets for vacant units

Audit Market Rents for Competitors and Stacking Diagram

Audit Luxer System for Residents (packages)

Update resident app (Flamingo or Livley)

Manage and deliver resident renewal and move-in gifts

Meet with Maintenance and Property Manager weekly.

Assist Property Manager and Maintenance with paperwork, filing, etc.

Assist and support Property Manager to ensure resident satisfaction, maintaining or exceeding the current renewal rates.

• Support leasing activities, including but not limited to; posting to various marketing websites, emailing prospective tenants prior to them touring a unit, showing units as needed, obtaining prospect information, identifying and articulating short comings.

Other Duties:

This job description may not encompass all responsibilities and duties, and activities may change with or without notice

Requirements:

Minimum Qualifications are a High School Diploma or GED. At least one (1) year of commercial property management experience is preferred.

Experience in business office operations and management.

Basic understanding of business functions, account management and tax management.

Competency with Microsoft Office products and aptitude to learn new programs.

Experience with Property Management Software is preferred.